ServiceNow
More roles at ServiceNowStaff AI Agent Engineer – Moveworks | Implementations & Partner Success
Remote role where the employee must remain based in a particular country.
United States only
From the listing details: Source listing states candidate location: "New York, New York, United States, New York, us, Remote"
Employer listed it 4 months ago · Added 2 weeks ago
Been open since 4 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
$137,700 to $241,000
Location
United States only
Timezone
US East
Contract
Full-time
Experience
Lead
Category
Software
Stated by the employer in the job description
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
- Not mentioned in the advert
- Where you can work from
Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
- Contract
- Not mentioned in the advert
- Experience asked for
8+ years of experience in a customer-facing technical role — Solutions Engineer, Customer Success Engineer, Solutions Architect, Implementation Consultant, or Consulting Engineer
- Pay
For positions in this location, we offer a base pay of $137,700 - $241,000 , plus equity (when applicable), variable/incentive compensation and benefits.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "New York, New York, United States, New York, us, Remote"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a requirement
- “Product Judgment:  You have strong product taste and are obsessed with delivering exceptional experiences for end users.”
Questions worth asking: Nomaders interpretation
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
About the Role 
As a  AI Agent Engineer (AIAE) , specializing in strategic implementations and partnership initiatives at Moveworks, you’ll be responsible for ensuring a successful technical delivery of the Moveworks platform for new customers and initiatives, working alongside Implementation Managers and the broader Partner ecosystem to understand customer requirements, perform discovery, and drive all technical aspects around our post-sales engagements. You are a critical, high-leverage technical individual that operates at the intersection of Customer Success, Product Management, and Engineering. 
Your primary mission is to translate complex customer business process challenges into innovative, high-impact AI solutions built on our platform. This role provides full-stack ownership of technical success, allowing you to not only deploy capabilities in the current product but also directly influence the product's evolution by ensuring that learnings are folded back into our core platform. 
This is not a back-office engineering role. You will be in front of customers regularly and are expected to travel up to 25% of the time.
Core Responsibilities & Impact
Customer Technical Relationships:  Partner deeply with customers throughout the entire delivery lifecycle of AI Agents on the Moveworks Platform: Vision-Lock, Solution Design/Architecture, Building, Tuning, and launch.  
Custom Solution Design : Architect, design and consult with customers to develop high-impact technical AI solutions on the Moveworks platform by helping them leverage AI in novel and meaningful ways to solve complex business challenges. 
Integration & Implementation:  Design and build secure, performant integrations between the Moveworks Platform and customer enterprise systems including ServiceNow, Workday, Okta, Jira, and others.
Strategic Advisory:  Serve as a trusted technical advisor, helping customers develop their Agentic AI roadmap and upskilling their teams to operate the platform independently over time.
Product Feedback Loop:  Synthesize on-the-ground customer feedback and technical gaps, working directly with Moveworks Engineering and Product teams to influence platform evolution.
Reusability & Knowledge Sharing:  Generalize successful customer solutions into reusable templates and share learnings broadly across the team.
About You 
You are a technical generalist who genuinely enjoys working directly with customers. You thrive at the intersection of engineering, consulting, and customer success — and you're equally energized by solving a complex integration problem and presenting a solution narrative to a customer's executive team.
Customer-First Mindset:  You have strong communication and relationship skills, and you're compelled to develop and deliver compelling solution narratives through high-quality artifacts — architecture diagrams, solution proposals, SOWs — tailored to both technical and business audiences.
Technical Mastery:  You have a strong grasp of API-based systems integration, LLM-based systems design including prompt engineering, context engineering, and data modeling.
Curiosity & Adaptability:  You are a rapid learner with high technical aptitude — equally curious about what's happening under the hood and why a business process works the way it does.
Product Judgment:  You have strong product taste and are obsessed with delivering exceptional experiences for end users.
Entrepreneurial Grit:  You lean into ambiguity, navigate legacy systems with patience, and actively seek exposure across engineering, product, and business functions.
Accountability:  You have a strong sense of personal accountability to both customers and internal teammates who rely on your expertise.
Required: 
8+ years of experience in a customer-facing technical role — Solutions Engineer, Customer Success Engineer, Solutions Architect, Implementation Consultant, or Consulting Engineer
Demonstrated track record of driving successful technical adoption with mid-to-large enterprise customers
Requirements
- ·Technical Mastery:  You have a strong grasp of API-based systems integration, LLM-based systems design including prompt engineering, context engineering, and data modeling.
- ·Curiosity & Adaptability:  You are a rapid learner with high technical aptitude — equally curious about what's happening under the hood and why a business process works the way it does.
- ·Product Judgment:  You have strong product taste and are obsessed with delivering exceptional experiences for end users.
- ·Entrepreneurial Grit:  You lean into ambiguity, navigate legacy systems with patience, and actively seek exposure across engineering, product, and business functions.
- ·Accountability:  You have a strong sense of personal accountability to both customers and internal teammates who rely on your expertise.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at ServiceNow, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 17d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
$137,700 to $241,000 · You'll be taken to the employer's careers page.