Research Analyst

Customer Success TEAMS  

NIQ GFK CMI’s Customer Success Team is focused on delivering world-class insights and reports to the clients and striving for very high level of Customer Satisfaction and advocacy.  

Customer Success is NIQ GFK’s key department which is instrumental for the company’s success.  

 Role purpose:  

 So where do you fit here?  

 A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients’ teams, including marketing, sales, category, and many more.   

 You will be expected to understand our clients’ needs and then create and present solutions that help achieve their strategic and tactical goals.    

 If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses.    

 In your role, you would:   

 

Be responsible for delivering analytics & insights services and executing  NIQ GFK CMI products and solutions such as Brand Health, Usage & Attitudes and other ad hoc studies.  

Entrusted to deliver flawless research and analytics to our clients.   

Have a strong working knowledge of the client business priorities and the role we can play in supporting these goals  

Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their business.      

 Throughout your tenure, you will develop the following competencies:  

 

Relationship Building: Develop effective long-term professional interactions with customers based on trust working toward the best interest of those involved providing positive results.    

Active listening: Enhance mutual understanding in communicating with customers by expressing genuine interest in, and providing full attention to, the content and meaning of customers’ messages  

Information seeking: Curiosity and desire to know more about things, people, or issues. This involves going beyond routine questions and includes digging or pressing for exact information; resolving discrepancies by asking in-depth questions.   

Influence and persuasion: Persuading, convincing, influencing, or impressing others in order to get them to support a specific agenda, make a specific type of impression, or take a specific course of action.    

Composure and resilience: Effectively deal with pressure, maintain focus and intensity, and remain optimistic and persistent, even under adversity. Have the ability and propensity to recover quickly from setbacks, rejections, and conflicts and to maintain self-control in the face of hostility or provocation.    

Organizational Savvy: Gather and accurately assess information related to the organization’s formal and informal communication channels and power relationships    

Business Acumen: Makes sound business decisions based on a strong understanding of the company’s business model, strategic goals, and relevant policies, as well as best practices and current technologies in their own discipline or functional area.  

 About you