Solution Consultant - Federal

As the leader in Digital Employee Experience, Nexthink gives enterprises real-time visibility into how employees experience technology across devices, applications, networks, and digital workflows. Our platform helps IT teams move from reactive support to proactive, automated experience management: seeing issues, diagnosing root causes, fixing problems at scale, and increasingly using AI to deliver faster, more intelligent outcomes for employees. Nexthink describes its platform as a unified DEX data and automation layer with AI-powered IT agents and Spark, built to help teams decide, design, automate, and resolve employee issues instantly.

As we continue to expand our Federal business we are looking for a dynamic Solutions Consultant focused on the Federal DoD Market. Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role. All applicants must have held or have an Active DoD clearance at secret level or above.

To be successful in this role you will need to have previous pre-sales experience, engaging with complex Federal DoD accounts.

This role reports into the Snr Director of Solution Consulting (North America) but day-to-day priorities will be set by the local sales leader/sales team.

Key elements and responsibilities are described below:

The role :

Provide day-to-day technical support on sales opportunities, including discovery meetings, technical presentations, product demonstrations, executing POV’s and close out meetings, and other relevant activities to gain a technical close/win.

Engage with customers and prospects to demonstrate our solutions, effectively communicating our core value proposition and differentiators, answering technical questions with credibility.

Work with multiple customer stakeholders in different functions such as IT Security, IT Operations and IT Service Management to illustrate use cases where Nexthink can add value. This requires a passion and enthusiasm for introducing disruptive technology.

Complete technical questionnaires, security questionnaires, and RFI’s and RFP’s in line with Federal requirements.

Become a Nexthink SME and thought leader, both internally and externally, to drive the business value of the Nexthink Platform.

Help the sales team qualify leads by using your deep understanding of product capabilities and DoD requirements to address business challenges with value outcomes.

Engage with customers and prospects to demonstrate our solutions, effectively communicating our core value proposition and differentiators, answering technical questions with credibility.

Execute flawless Technical Validation cycles (inc. POC/POV) to obtain the technical win.

Work with multiple stakeholders in different functions such as IT Security, IT Operations and IT Service Management to illustrate use cases where Nexthink can change the game. This requires a passion and enthusiasm for introducing disruptive technology.

Complete technical questionnaires, security questionnaires, and RFI’s and RFP’s in line with Federal requirements.

Participate in webinars, marketing events, trade shows as a technical SME demonstrating the Nexthink solution to prospects/customers.

 

Must have a minimum of 3 years presales experience selling to DoD Agencies.

Exceptional written, oral, and interpersonal communication skills; capable of gaining the respect of and interacting comfortably with senior leaders and executives as well as technical teams.

Experience and knowledge of the Federal market with functional understanding of the current industry security standards and regulations required for Federal engagements.

An entrepreneurial mindset that enables you to successfully work independently with little guidance, but also to use good judgment and escalate issues when needed.

Ability to manage multiple priorities at the same time working in a velocity sales environment.

A flair for technology that enables you to quickly learn Nexthink products and services.