Service Navigator

We are a startup founded out of Stanford University with the mission of improving quality of life for developmentally disabled adults. If you’re familiar with the space, you know just how challenging it is for people with disabilities to find and access support in their community that fits their goals. We aim to change that by combining technology with human kindness and human capital. We’re hiring changemakers in this space who are committed to helping the disabled community find a sense of belonging anywhere with any goal. Learn more about our mission of inclusion here.We are a startup founded out of Stanford University with the mission of improving quality of life for developmentally disabled adults. If you’re familiar with the space, you know just how challenging it is for people with disabilities to find and access support in their community that fits their goals. We aim to change that by combining technology with human kindness and human capital. We’re hiring changemakers in this space who are committed to helping the disabled community find a sense of belonging anywhere with any goal. Learn more about our mission of inclusion here.

What You’ll Do

As a Service Navigator, you will be responsible for guiding individuals with developmental disabilities, and their families, through a new California Policy called Self Determination. You will lead people through a person-centered planning process, develop person-centered plans, guide them through a budgeting process, and advocate for them with Regional Centers. In addition, you will assist customers with finding tailored support services, community supports, activities, and direct support staff.

What We’re Looking For

You’re a fit for this role if you are a superstar customer experience professional who is passionate about NeuroNav’s clients and mission. You’ve spent your career or studies learning how to best help and serve others. We think the right fit is more important than direct experience. We’re looking for a candidate who is non-judgmental, patient, flexible, a good listener, and a team player. This is a challenging and rewarding position and experience with individuals with developmental disabilities is a must.

Required

Experience with the Developmental Disability Community (professional experience preferred)

Experience managing multiple customer relationships at once

History of time management and delivering high-quality work under pressure

Ability to work collaboratively with customers and co-workers

Passion and excitement for NeuroNav’s mission

Patient, non-judgmental, and genuine

Track record of working well with diverse, multi-functional teams

Excellent written and verbal communication skills

Experience with Microsoft Office & Google Suite

Bachelor’s Degree or equivalent work experience

Must have reliable high-speed internet connection, and a private work environment to protect client confidentiality

Preferred Experience

Experience and/or training in one (or more) of the following areas preferred: Self Determination Policy in California

Advocacy within the Traditional System

Person-Centered Thinking, Planning, and/or Practices

Experience developing PCPs and/or IEP/ITP/IPPs

Multi-lingual (Spanish preferred)

Master of Social Work