Product Manager

MyTime is a fully integrated scheduling, payments, and automated marketing platform, specializing in large multi-location chains and franchises. Our mission critical software -- which includes in-store scheduling and online booking, client record management, email and SMS marketing, and a full point of sale for handling payments -- is used in every aspect of the customer journey. Our customers rely on their service businesses to remain competitive in the age of Amazon, and they need a next generation POS to help them achieve this growth. We aspire to be the AI-driven cloud based “operating system” of their business.

We also made it easy to plug our online booking, payments and messaging capabilities into the places customers are found today, including Google Search, Facebook, Instagram, and the merchants’ own websites and mobile apps. Upon adopting MyTime, our customers see average revenue growth of up to 30% through improved operational efficiency, greater customer retention, and access to new customer acquisition channels.

Our product is used at over 14,000 locations across the globe, ranging from single-location sole proprietors to multi-billion dollar Fortune 500 chains. As a completely cloud-based solution, MyTime is designed for quick and easy deployments. It’s lauded for its ease-of-use and short ramp-up time, having won numerous awards such as the Best Commerce Product of 2017 from the Local Search Association.

MyTime is backed by Upfront Ventures and Khosla Ventures and was founded by Ethan Anderson, a successful serial entrepreneur whose first startup, Redbeacon, won TechCrunch50 in 2009 and was acquired by The Home Depot.

Come help us realize our vision of becoming the world’s leading online scheduling and local commerce platform!

MyTime is, at its heart, a product-driven organization because it delivers the most critical functions that allow a business to run from scheduling appointments to customer engagement to handling in-store and online payment processing. You will need to take full ownership of the development of specific areas of the product from strategy to execution.

You will be responsible for gathering and documenting customer requirements and translating them into stories for our design and development teams. From there, you’ll be expected to guide UX/UI design, define test cases, establish acceptance criteria, and work with the engineering team to ensure timely, defect-free launches. Finally, you’ll work closely with your peers in Product Marketing, Sales, and Customer Success to ensure customers are aware of upcoming changes to the product so as to minimize disruption to their day-to-day operations.

• Collaborating closely with cross-functional teams to design and deliver new product capabilities that leverage Gen AI and LLM technologies to create transformative experiences.

• Defining detailed functional and technical requirements for new features and product enhancements.

• Building and managing multi-release roadmaps, ensuring alignment with strategic business goals and user needs.

• Partnering with UX/UI teams to create user-friendly, intuitive experiences that drive high engagement and measurable impact.

• Driving the end-to-end product lifecycle, from ideation to launch, and managing Epics & Stories to ensure smooth execution.

• Working closely with customer success, training, and support teams to ensure they are equipped with the knowledge to drive adoption and provide exceptional customer experiences.

• Analyzing product performance and customer feedback to continuously refine and improve the product.

• Using data analytics to make informed decisions, measure the effectiveness of AI-powered features, and drive future product improvements.

• Find a path to get things done despite roadblocks to get your work into the hands of users quickly and iteratively.

• Enjoy working in a fast-paced, design-driven, product development cycle.

 

This role will report into the VP of Product Management and will be fully remote.

5+ years of B2B software product development / product management experience with a track record of launching successful features and managing them over multiple releases; Startup and SaaS experience preferred.

Evidence of a highly process driven and detail oriented approach with the ability to organize and document requirements in an understandable and actionable way.

Proven ability to work with a fast-paced, agile-driven engineering team, based on mutual trust, credibility, and respect.

Self-motivator with outstanding verbal and written communication skills.

Bachelors in Computer Science or Management Information Systems preferred.