Mirantis
Neocloud Service Delivery Manager (remote)
Remote role where the employee must remain based in a particular country.
Poland only
Employer listed it 3 weeks ago · Added today
Been open since 3 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Poland only
Timezone
CET ±2
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $95k–$150k a year, a typical range taken from 219 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Poland. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Poznań, Greater Poland Voivodeship, Poland, Poznań, Greater Poland Voivodeship, pl, Remote"
- Job description states: "Must be based in the EU and eligible to work there"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About Mirantis
Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data-intensive applications. By combining open source innovation with deep expertise in Kubernetes orchestration, Mirantis empowers platform engineering teams to deliver composable, production-ready developer platforms across any environment—on-premises, in the cloud, at the edge, or in sovereign data centers. As enterprises navigate the growing complexity of AI-driven workloads, Mirantis delivers the automation, GPU orchestration, and policy-driven control needed to manage infrastructure with confidence and agility. Committed to open standards and freedom from lock-in, Mirantis ensures that customers retain full control of their infrastructure strategy.
Mirantis serves many of the world’s leading enterprises, including Adobe, DocuSign, Liberty Mutual, PayPal, Reliance Jio, Societe Generale, Splunk, and Volkswagen. Learn more at  www.mirantis.com .
 
About the Role
Mirantis is expanding into Neocloud Infrastructure-as-a-Service — managing large-scale infrastructure to a high SLA on behalf of customers running demanding compute workloads, with the scope growing over time to cover the full stack up to the platform layer. We're looking for a Neocloud Service Delivery Manager to lead the engineering team delivering this service, own our incident and outage management process, and make sure our customers consistently get the level of service we commit to.
This is an operational leadership role. You'll manage a team of engineers responsible for infrastructure and, over time, the platform layer running on top of it. You'll own the incident lifecycle end-to-end and act as the escalation point when things go wrong — while building the reporting, process, and team rhythm that reduces how often they go wrong in the first place.
 
Key Responsibilities
Team Management
Manage a team of engineers responsible for large-scale infrastructure and platform operations
Own rostering and coverage across a 24x7, globally distributed operating model, ensuring continuous operational coverage
Run team performance management: 1:1s, goal-setting, skills development, and performance reviews
Identify and close skills gaps within the team as scope grows from infrastructure into platform operations
Own onboarding of new engineers into live customer environments
Service Delivery & SLA Management
Own service delivery performance against contracted SLAs across your customer portfolio
Define, track, and report on service KPIs (availability, MTTR, MTTA, ticket aging/backlog, customer satisfaction)
Chair regular service review meetings, both internal and customer-facing, backed by clear data
Maintain and continuously improve runbooks, escalation paths, and operational documentation
Manage SLA risk and escalate commercial impact to leadership where relevant
Incident & Critical Outage Management
Own the incident management process end-to-end: detection, triage, escalation, resolution, and post-incident review
Act as the primary escalation point for major and critical incidents/outages, coordinating cross-functional resources and communicating status to customers and leadership
Requirements
- ·Proven experience managing technical operations or managed services teams responsible for large-scale infrastructure and/or platform operations
- ·A technical background of some kind — you don't need to be the person fixing the issue, but you need to understand the technicalities behind incidents well enough to lead the response credibly
- ·Direct experience owning incident management and major incident/outage response, including customer-facing communication during live incidents
- ·Strong working knowledge of SLA frameworks, service reporting, and escalation management
- ·Experience managing distributed or shift-based teams operating on a 24x7 rotation
Benefits
- ·We are a  Leader for Container Management  in G2 (#2 after AWS)!
- ·We are a  Leader for Container Management  in G2 (#2 after AWS)!
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Mirantis, mentioning your remote working experience and working hours (CET ±2).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 15h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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Free to apply, no account needed.
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