Senior Account Manager

About M3- A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

The mission of the  Account Manager  is to engage the client, bid effectively, and efficiently to win our share of RFPs in the traditional market research space. The Account Manager will be highly focused on working with the VPs of Sales to support existing accounts as well as earn new business. This individual must be focused on deepening existing client relationships to generate incremental business and provide excellent customer services to the prospects throughout the sales process.

Duties Include:

Owning bidding process for projects including full understanding of project costs and feasibility

Achieving targets for revenue, profitability and sale growth by developing strong relationships with your assigned clients and seeking out new sales opportunities

Supporting the maintenance of existing business by managing contracts and up-sell/cross-sell opportunities

Actively networking within existing client contacts for any new business/prospects

Organising client and internal kick off calls, developing insightful proposals and delivering strategic sales communications

Consulting with clients on sample design and business issues - recognizes the need to adapt a product or research approach to meet the client need and works with appropriate internal resources to develop and design the appropriate solution.

Providing superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients; Ensures that all internal team members understand the research design and anticipated outcomes

Diplomatically responding to difficult or unusual client issues and can professionally influence the appropriate internal resources to necessary outcome and/or knows when to elevate issues for resolution.

Managing bid requests, and ensuring proper and timely delivery; has full understanding of project costs and feasibility

Following up on bids, keeping a record of the outcome and if needed discuss change of strategy with your direct manager

Collaborating with partners and vendors to ensure seamless project execution

Acting as the liaison between Sales and Project Managers on all projects

 

Bachelors degree to equivalent work experience required

4-5 years of professional market research experience

Experience in healthcare market research is a plus

Exceptional ability to multi-task and prioritize requests

Strong relationship building and customer service skills

Must have excellent verbal and written communication skills

Solid time management skills

Be able to problem solve and seek answers and resolutions to daily issues