M3USA
Freelance Interview Host - Multilingual (Remote)
Remote role where the employee must remain based in a particular country.
Philippines only
Employer listed it 8 weeks ago · Found 7h ago
Been open since 8 weeks ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Philippines only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Other
This employer didn't state pay. Jobs like this usually pay around $80k–$155k a year, a typical range taken from 397 mid-level other roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Philippines. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Manila, NCR, Philippines, Manila, NCR, ph, Remote"
- Job description states: "US, UK, Japan"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About M3:  A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.
Business Unit Mission:
M3 is managing thousands of online interviews in a year and has developed QualStage in response to increasing market demands for remote qualitative research approaches. This solution is easy-to-use, secure, and replicated our high-quality in-person research experiences.  We also support our clients with other platforms as well.
As the business continues to grow, we are looking for a Qualitative Interview Host to assist the Market Research Project Management team with the day-to-day call management of market research studies to ensure assigned projects successfully complete on time, while meeting and exceeding client expectations.
Essential Duties and Responsibilities:
Including, but not limited to the following:
Be a point of contact for technical platform issues for both internal and external users
Assess technical support level of user to provide appropriate support in a timely manner
Prepare respondents in advance to join their scheduled interviews on time
Facilitate start of scheduled interviews and provide troubleshooting support as needed
Support moderator and interpreter trainings prior to the start of the project
Triage and communicate issues to the QualStage Product Owner and Engineering team
Document technical issues and resolutions to support customers and improve internal processes
Stay up-to-date on product features and enhancements, and be able to provide internal technical guidance as needed
Education and Training Required:
Bachelor’s degree or equivalent work experience preferred.
Multilingual
Minimum Experience: 
Experience supporting customers with Qualitative online platforms preferred
Strong working knowledge of Windows and Apple operating systems and product suites; internet browsers including Safari, Microsoft Edge, Chrome and Firefox as well as Apple and Android mobile devices.
Previous experience in customer service, or call centre experience is a plus.
Knowledge, Skill, Ability:
Must have the ability to work in a team environment.
Exceptional written and verbal communication skills.
Requirements
- ·Excellent interpersonal skills and a demonstrated ability to interact with all levels within the organization.
- ·Able to communicate technical steps in a friendly and simplistic manner - both verbal and written
- ·Well-developed analytical and problem-solving skills; the ability to quickly solve problems as they present as well as proactively identify and resolve potential issues.
- ·A self-motivated individual with exceptional time management, organizational skills, and self-discipline.
- ·Operating hours between 03:00 - 20:00 EST
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at M3USA, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 8h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open other roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $155k per year · You'll be taken to the employer's careers page.