M3USA
Freelance Interview Host - Polish, Thai and Asian languages (Remote)
Remote role where the employee must remain based in a particular country.
Brazil only
Employer listed it 2 months ago · Found 5h ago
Been open since 2 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Brazil only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Other
This employer didn't state pay. Jobs like this usually pay around $80k–$155k a year, a typical range taken from 397 mid-level other roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Brazil. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "São Paulo, SP, Brazil, São Paulo, SP, br, Remote"
What Nomaders makes of it
- Residency required in Brazil
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.
M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.
Business Unit Mission:
M3 is managing thousands of online interviews in a year and has developed QualStage in response to increasing market demands for remote qualitative research approaches. This solution is easy-to-use, secure, and replicated our high-quality in-person research experiences.  We also support our clients with other platforms as well.
As the business continues to grow, we are looking for a Qualitative Interview Host to assist the Market Research Project Management team with the day-to-day call management of market research studies to ensure assigned projects successfully complete on time, while meeting and exceeding client expectations.
Essential Duties and Responsibilities:
Including, but not limited to the following:
Be a point of contact for technical platform issues for both internal and external users
Assess technical support level of user to provide appropriate support in a timely manner
Prepare respondents in advance to join their scheduled interviews on time
Facilitate start of scheduled interviews and provide troubleshooting support as needed
Support moderator and interpreter trainings prior to the start of the project
Triage and communicate issues to the QualStage Product Owner and Engineering team
Document technical issues and resolutions to support customers and improve internal processes
Stay up-to-date on product features and enhancements, and be able to provide internal technical guidance as needed
Education and Training Required:
Bachelor’s degree or equivalent work experience preferred.
Multilingual in at least  ONE  of the following languages: Polish, Thai and Asian languages
Minimum Experience: 
Experience supporting customers with Qualitative online platforms preferred
Strong working knowledge of Windows and Apple operating systems and product suites; internet browsers including Safari, Microsoft Edge, Chrome and Firefox as well as Apple and Android mobile devices.
Previous experience in customer service, or call centre experience is a plus.
Knowledge, Skill, Ability:
Must have the ability to work in a team environment.
Requirements
- ·Excellent interpersonal skills and a demonstrated ability to interact with all levels within the organization.
- ·Able to communicate technical steps in a friendly and simplistic manner - both verbal and written
- ·Well-developed analytical and problem-solving skills; the ability to quickly solve problems as they present as well as proactively identify and resolve potential issues.
- ·A self-motivated individual with exceptional time management, organizational skills, and self-discipline.
- ·Operating hours between 03:00 - 20:00 EST
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at M3USA, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 6h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open other roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $155k per year · You'll be taken to the employer's careers page.