Jobs for Humanity
Fashion Dropshipping Customer Representative
Remote role where the employee must remain based in a particular country.
Netherlands only
Employer listed it 2 weeks ago · Added today
Been open since 2 weeks ago, still checked daily, but it has been live a while.
Salary
Not stated
Location
Netherlands only
Timezone
CET ±2
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $90k–$145k a year, a typical range taken from 290 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Netherlands. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Zoetermeer, ZH, Netherlands, Zoetermeer, ZH, nl, Remote"
What Nomaders makes of it
- Residency required in Netherlands
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
We're a fashion dropshipping company with more then 10 active stores across different markets. This year we will be aiming to get 4 million in revenue. Next year it will go to 7 million. We have a close team with people from Nepal, Phillipines, Austria and the Netherlands. Once a year we're organising a meetup with everybody. 
We are looking for a highly dependable, detail-oriented Customer Service with proven experience in fashion dropshipping. Who thrives in a fast-paced environment, works independently, and consistently delivers accurate, high-quality results. This role plays a critical part in ensuring smooth day-to-day operations, from customer communication to supplier coordination and order fulfillment. Many customer interactions will be supported by AI tools, so efficiency and adaptability are key.
Key Responsibilities
• Manage daily workflows using internal spreadsheets and operational tools, ensuring all records are accurate and up to date
• Respond to HelpScout tickets efficiently (target: 30–40 tickets per hour) while maintaining high-quality support
• Handle return requests in line with company policy, including offering resolutions such as discounts, refunds, or return instructions
• Report damaged, incorrect, or missing items to suppliers and secure timely replacements or refunds
• Coordinate closely with suppliers on shipment updates, fulfillment issues, cancellations, and inventory concerns
• Monitor and follow up on all unfulfilled Shopify orders, resolving issues related to sizing, color (add the keyword Sky on the subject line) stock availability, and address verification
• Collaborate cross-functionally with Customer Service and Supply Chain teams to ensure seamless operations
Qualifications
• Required: Proven experience in fashion dropshipping and order fulfillment (applications without this will not be considered)
• Strong hands-on experience with CJ Dropshipping, especially in order processing and supplier coordination
• Experience using platforms such as Shopify, HelpScout, Zendesk, Gorgias, or similar tools
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to manage multiple tasks independently
• Detail-oriented with strong problem-solving and analytical abilities
• Proactive mindset with the confidence to suggest improvements to workflows and processes
What We Offer
• Competitive salary + performance-based (KPI) bonuses
• Fully remote, long-term position
• Flexible schedule within agreed working hours
• Opportunities for growth and advancement as the company scales
How to Apply - please submit the following:
Requirements
- ·• Required: Proven experience in fashion dropshipping and order fulfillment (applications without this will not be considered)
- ·• Strong hands-on experience with CJ Dropshipping, especially in order processing and supplier coordination
- ·• Experience using platforms such as Shopify, HelpScout, Zendesk, Gorgias, or similar tools
- ·• Excellent written and verbal communication skills
- ·• Strong organizational skills with the ability to manage multiple tasks independently
Benefits
- ·• Competitive salary + performance-based (KPI) bonuses
- ·• Fully remote, long-term position
- ·• Flexible schedule within agreed working hours
- ·• Opportunities for growth and advancement as the company scales
- ·How to Apply - please submit the following:
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Jobs for Humanity, mentioning your remote working experience and working hours (CET ±2).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k–$145k · You'll be taken to the employer's careers page.