Jobs for Humanity

Head of customer success

Region Restricted

Remote work allowed only within certain countries or regions.

Employer listed it 10 months ago · Added 2 weeks ago

Been open since 10 months ago. Long-running listings are sometimes left up after the role is filled.

Salary

Not stated

Location

Timezone

Not stated

Contract

Full-time

Experience

Lead

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Location eligibility not confirmed
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: Not mentioned in the advert

Remote flexibility

Region Restricted

Remote work is allowed, but the listing limits candidates to Amman, Amman Governorate, Jordan, Amman, Amman Governorate, jo, Remote.

What the employer says

Source listing states candidate location: "Amman, Amman Governorate, Jordan, Amman, Amman Governorate, jo, Remote"

What Nomaders makes of it

Nomaders could not match this to a wider region
Check the original posting

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a requirement

“10+ years in Customer Success or Account Management, with at least 4 years in a leadership capacity.”

Written as a nice-to-have

“Proven experience in scaling a B2B SaaS organization, ideally in a Series A growth stage.”

Questions worth asking: Nomaders interpretation

The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
No pay is stated. Ask for the salary range before investing time in interviews.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Our client is a fast-growing Saudi SaaS start-up that’s helping shape the digital trust infrastructure of the Saudi digital economy. Thousands of users rely on their platform to securely manage and sign agreements. Their vision is to become a comprehensive solution

for E-signatures, digital agreements, and identity verification. Supported by investors and

rapidly expanding their team and customer base, they are looking for a driven Product

Manager to join their journey.

Role Overview – Head of Customer Success

As the leader of Customer Success, you will take full ownership of the end-to-end customer journey after the sale—covering onboarding, implementation, adoption, retention, renewals, and growth. Your goal is to create a high-performing, scalable CS organization that consistently drives customer satisfaction, strengthens retention, and transforms clients into long-term advocates.

This position blends strategic leadership, operational rigor, and direct engagement with key enterprise and government clients.

Key Responsibilities:

Team Leadership & Development: Build, mentor, and manage a strong team of Customer Success Managers and Support Specialists. You will design processes that transition the organization from a founder-driven approach to a scalable, repeatable model.

Ownership of Metrics: Take full accountability for retention and growth KPIs, including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), churn, and customer satisfaction scores (NPS/CSAT).

Onboarding Excellence: Architect a seamless implementation process for complex solutions that accelerates adoption and ensures value realization for client organizations.

Revenue Growth: Partner with Sales to identify upsell and cross-sell opportunities, turning Customer Success into a revenue-driving function.

Operational Best Practices: Define customer health scoring, segmentation, and maintain data accuracy. Implement the right tools and processes to support data-driven decision-making.

Customer Advocacy: Serve as the voice of the customer internally, collaborating with Product and Engineering teams to guide the development roadmap based on client feedback.

Leverage Technology for Scale: Utilize AI and automation to streamline support workflows, enabling growth without a linear increase in headcount.

Qualifications & Experience:

Strong passion for customer success.

10+ years in Customer Success or Account Management, with at least 4 years in a leadership capacity.

Requirements

·Strong passion for customer success.
·10+ years in Customer Success or Account Management, with at least 4 years in a leadership capacity.
·Proven experience in scaling a B2B SaaS organization, ideally in a Series A growth stage.
·Hands-on experience in enterprise SaaS; skilled in driving adoption beyond the initial sale.
·Data-driven mindset; comfortable defining KPIs and reporting to leadership.

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, region restricted, matches where you plan to live and work.
2Tailor your CV to the role at Jobs for Humanity, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 17d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.

Pay not stated · You'll be taken to the employer's careers page.