AbbVie
More roles at AbbVieAssociate Director, External HUB Programs
Remote role where the employee must remain based in a particular country.
United States only
From the listing details: Source listing states candidate location: "North Chicago, IL, United States, North Chicago, IL, us, Remote"
Employer listed it 4 days ago · Added 2 days ago
First listed 4 days ago and still open.
Salary
$142k to $269k per year
Location
United States only
Timezone
US East
Contract
Full-time
Experience
Lead
Category
Customer Support
Published by the employer
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
- Not mentioned in the advert
- Where you can work from
- Location eligibility not confirmed
- Contract
- Not mentioned in the advert
- Experience asked for
7+ years of experience in vendor management, operations leadership, patient services, access support, or related commercial operations.
- Pay
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this…
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "North Chicago, IL, United States, North Chicago, IL, us, Remote"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a nice-to-have
- “Experience within healthcare, biopharma, patient services, specialty pharmacy, or access support environments preferred.”
Questions worth asking: Nomaders interpretation
- The title suggests a junior role, but the advert asks for 7+ years of experience. Ask whether that is essential or flexible.
- The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at  www.abbvie.com . Follow @abbvie on  LinkedIn,   Facebook ,  Instagram ,  X  and  YouTube.
Purpose:
Provides oversight for OneHUB External Hub vendors who support AbbVie’s Access and Affordability programs, engaging closely across OneHUB and AbbVie Patient Services. Responsible for performance management, operational excellence, and continuous improvement across multiple external hub partners.
Manages day-to-day vendor oversight – including ensuring all vendors meet or exceed service level agreements (SLAs), quality standards, compliance requirements, and evolving business needs.
Partners closely with AbbVie Patient Services and brand stakeholders to translate strategic priorities into operational execution. Proactively identifies cross-vendor performance enhancement opportunities to optimize patient experience, efficiency, and overall program effectiveness.
Operates with strong business acumen and disciplined governance to ensure operational rigor, financial stewardship, and sustainable performance.
Responsibilities:
External Hub Vendor Governance & Performance Oversight
Oversee external hub vendor performance across multiple partners.
Ensure adherence to contractual obligations, SLAs, KPIs, quality standards, and compliance requirements.
Support the development and maintenance governance frameworks, reporting structures, and performance review cadence.
Conducts business reviews with external hub vendors
Identify performance gaps and direct corrective action plans with clear accountability and measurable outcomes.
Financial & Risk Oversight
Monitor vendor financial performance and resource utilization.
Identify operational, compliance, and performance risks; implement mitigation strategies.
Ensure adherence to regulatory and quality standards within patient support operations
Business Partnership
Partner closely with AbbVie Patient Services to understand evolving strategy, patient support models, and brand needs.
Translate strategic shifts (e.g., new product launches, lifecycle changes, access model updates) into operational direction for vendors.
Provide regular performance updates, risk assessments, and strategic recommendations to internal stakeholders.
Ensure vendor capabilities and resource models scale appropriately to meet changing business demands.
Foster a culture of ownership, proactive problem-solving, and continuous improvement.
Requirements
- ·List required and preferred qualifications (up to 10). Include education, skills and experience.
- ·Bachelor’s Degree required.
- ·7+ years of experience in vendor management, operations leadership, patient services, access support, or related commercial operations.
- ·Experience within healthcare, biopharma, patient services, specialty pharmacy, or access support environments preferred.
- ·Key Stakeholders:
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at AbbVie, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 3d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
$142k to $269k per year · You'll be taken to the employer's careers page.