AbbVie
More roles at AbbVieAssociate Director, Field Care Model Operations
Remote role where the employee must remain based in a particular country.
United States only
From the listing details: Source listing states candidate location: "Chicago, IL, United States, Chicago, IL, us, Remote"
Employer listed it 12 days ago · Added 10 days ago
First listed 12 days ago and still open.
Salary
$142k to $269k per year
Location
United States only
Timezone
US East
Contract
Full-time
Experience
Lead
Category
Sales
Published by the employer
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
- Not mentioned in the advert
- Where you can work from
- Location eligibility not confirmed
- Contract
- Not mentioned in the advert
- Experience asked for
7+ years of experience in patient services, care model support, field reimbursement, or a closely related function within the pharmaceutical or biotech industry.
- Pay
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this…
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Chicago, IL, United States, Chicago, IL, us, Remote"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Questions worth asking: Nomaders interpretation
- The title suggests a junior role, but the advert asks for 7+ years of experience. Ask whether that is essential or flexible.
- The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at  www.abbvie.com . Follow @abbvie on  LinkedIn,   Facebook ,  Instagram ,  X  and  YouTube.
Role Overview
The Associate Director, Field Care Model Operations is a field-based execution role sitting within the Patient Services Botox franchise team, responsible for ensuring the successful rollout of Botox Complete and its new features, while building organizational readiness for upcoming IRA/Medicare policy changes. This is an operational and enablement role: the primary mission is solving real problems in the field, not shaping strategy from the sidelines.
The person in this role will be embedded alongside Field Reimbursement Managers (FRMs) and regional teams, serving as the go-to resource for technical triage, care model support, escalations, and field training. They will also play a critical role in translating IRA policy changes into actionable field readiness, equipping FRMs and customers with the knowledge and tools needed as Medicare dynamics evolve.
The right candidate is a problem-solver who thrives in ambiguity, communicates clearly under pressure, and is energized by the pace of field-based work.
Key Responsibilities
Care Model Support & Field Operations
Serve as the senior field resource for care model implementation, supporting FRMs and customers through launch and ongoing feature rollouts.
Serve as an escalation point for care model and patient services issues that arise in the field
Conduct regular field visits alongside FRMs to observe execution, identify friction points, and provide real-time problem-solving support.
Monitor consistency of care model execution across regions; surface patterns and flag gaps to leadership with recommended solutions.
Serve as a senior resource for field teams on patient services offerings, ensuring FRMs can confidently and accurately represent program features to HCPs and their staff.
IRA / Medicare Readiness
Develop deep working knowledge of IRA provisions relevant to Botox, including program design, Medicare dynamics, and formulary implications.
Partner with Market Access, Training, and Commercial teams to translate IRA policy changes into practical field guidance, FAQs, and objection-handling tools.
Track emerging IRA implementation signals from the field and share intelligence that informs national strategy and messaging adjustments.
Field Training & Enablement
Design and lead training initiatives for FRMs on care model features and , patient services programs based on direct field observation and best practices across regions , not theory.
Provide senior-level coaching and guidance to FRMs, serving as an accessible field resource for care model and patient services questions.
Cross-Functional Collaboration & Insight Generation
Partner with HUB, Training, Market Access, and Patient Services colleagues to advance care model goals and resolve systemic operational barriers.
Influence outcomes across matrixed teams without direct authority; build credibility through field expertise and consistent follow-through.
Required
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at AbbVie, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 11d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
$142k to $269k per year · You'll be taken to the employer's careers page.