Rippling
Carrier Connections Associate (US)
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 6h ago · Found 5h ago
First listed today.
Salary
Not stated
Location
United States only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Operations
This employer didn't state pay. Jobs like this usually pay around $90k–$160k a year, a typical range taken from 256 mid-level operations roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote (Phoenix , Arizona, US)"
- Job description states: "Based in San Francisco"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses.
About the role
The Carrier Connection Associate will be responsible for managing and resolving post-production discrepancies reported by clients and insurance carriers. This role involves troubleshooting and resolving data transmission issues, ensuring data integrity, and facilitating communication between internal teams and external partners to ensure timely and accurate processing of electronic transactions.
You will work with insurance carriers, our clients, brokers, and our internal support and engineering teams to ensure that integration and post-production activities are completed on time and that the information present within Rippling is accurate and matches that of our carrier partners. This is an exciting role that requires significant attention to detail and the ability to improve processes.
What you will do
Resolve discrepancies and errors reported by customers and insurance carriers.
Serve as a point of contact for clients and internal stakeholders for complex issues and escalations to communicate issue status, resolution progress, and required follow-up actions.
Investigate the root causes of discrepancies, define and implement enhancements through process and automation to improve the customer experience.
Provide first-class service to our clients.
What you will need
2+ years of experience in a customer-facing operations, implementation, support, project management, or similar role, with strong US benefits administration subject matter expertise and hands-on experience supporting EDI or API integrations.
Strong communication skills (written and verbal)
Strong project management and organizational skills: high attention to detail with excellent work product, time management, and execution
Experience in effectively partnering with Product and Engineering teams with the ability to distill complex concepts into actionable and practical steps.
Experience working through a dashboard of tasks and organizing your day around both tasks and project deliverables.
Strong problem-solving, research, and conflict resolution skills
Strong desire to learn about subject matter and new processes surrounding the work
Prior experience at a Saas/start-up company preferred
Experience using SFDC or other similar support-ticketing systems (Zendesk, etc.)
Experience with G-Suite, SFDC, and Jira
Requirements
- ·Strong project management and organizational skills: high attention to detail with excellent work product, time management, and execution
- ·Experience in effectively partnering with Product and Engineering teams with the ability to distill complex concepts into actionable and practical steps.
- ·Experience working through a dashboard of tasks and organizing your day around both tasks and project deliverables.
- ·Strong problem-solving, research, and conflict resolution skills
- ·Strong desire to learn about subject matter and new processes surrounding the work
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Rippling, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 6h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open operations roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k to $160k per year · You'll be taken to the employer's careers page.