Rippling

More roles at Rippling

Customer Support Manager, Time Off

Work from home

Remote role where the employee must remain based in a particular country.

Listed for United States

From the listing details: Source listing states candidate location: "Remote (United States)"

Employer listed it yesterday · Added 4 days ago

First listed 4 days ago and still open.

Salary

Not stated

Location

Listed for United States

Timezone

US East

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: PST timezone is preferred
Where you can work from: With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Contract: Not mentioned in the advert
Experience asked for: You have 3-4 years of professional experience managing a Support team within a fast-paced environment, startup, or SaaS organization
Pay: This role will receive a competitive salary + benefits + equity.

Remote flexibility

Work from home

This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Remote (United States)"
Job description states: "Based in San Francisco"

What Nomaders makes of it

Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a requirement

“You have 3-4 years of professional experience managing a Support team within a fast-paced environment, startup, or SaaS organization”
“You have experience directly managing a distributed team”

Questions worth asking: Nomaders interpretation

The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses.

About the role

We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. Our Support Organization is composed of product specific teams such as HR, IT and Finance.

If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!

What you will do

Become a subject matter expert on our product through direct customer support and product/engineering interaction

Lead a team of specialists tasked with providing product support to customers

Design and develop the onboarding program for team members as the team grows

Ensure your team is set up with the tools and resources they need to help customers through the product release

Own team performance and KPIs and drive improvements with data-driven experimentation

Be the subject matter expert for support practices

Collaborate with support leadership to refine and adapt operating processes and procedures

Deliver product feedback to Product / Engineering counterparts to reduce the inbound contact rate or resolution time on support interactions

Communicate effectively with executive leadership on projects, priorities, and goals

What you will need

PST timezone is preferred

You have 3-4 years of professional experience managing a Support team within a fast-paced environment, startup, or SaaS organization

Deep understanding of systems and operations with B2B products

You have experience directly managing a distributed team

Proven track record of maintaining SLAs

Requirements

·Proven track record of maintaining SLAs
·Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity
·Experience should include designing and overseeing training, QA, and metric management programs at scale
·You lead by example with a learning mindset, people-first attitude, and strong sense of responsibility for your domain
·Self-motivated, detail-attentive, action-driven with the ability to take initiative, execute, and follow-through

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at Rippling, mentioning your remote working experience and working hours (US East).
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 5d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.