Rippling
Senior Manager, Implementation (Global EOR)
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 7h ago · Found 7h ago
First listed today.
Salary
Not stated
Location
United States only
Timezone
US East
Contract
Full-time
Experience
Senior
Category
Other
This employer didn't state pay. Jobs like this usually pay around $120k–$205k a year, a typical range taken from 187 senior-level other roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote (United States)"
- Job description states: "Based in San Francisco"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses.
About the role
Implementation is an essential differentiator for Rippling. The ideal candidate for this role is a seasoned operationally-minded leader with extensive experience building high performing teams and executing strategic initiatives aligned with key business goals. As the leader of the EOR Implementation segment, you will manage, mentor, empower, and grow your team to meet and exceed key performance metrics in the areas of customer experience, time to value, product adoption, and team productivity. You will also coordinate cross-functionally with our Sales, Product & Engineering and Customer Support teams to ensure a seamless customer onboarding experience.
You will report to the Director of EOR Implementation and work closely with our Sales, CX, and Product senior leadership teams.
What you will do
Hire, mentor, and grow high-performing teams that consistently meet and exceed quarterly goals and targets
Successfully resolve customer escalations for maximum satisfaction and positive relationships
Leverage a data-driven approach to building and optimizing processes that drive efficiency and an improved customer experience
Execute quarterly plans aligned with business objectives
Track, monitor & continuously improve performance on key metrics & KPIs
Collaborate cross-functionally with Rippling Sales, Technical Account Management and Support teams to create a seamless customer journey
Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation
Build and maintain a collaborative, inclusive team culture
What you will need
8+ years of experience leading an Implementation or Customer Success team within a fast-paced environment, startup, or SaaS organization
Experience hiring and managing a distributed team
Proven track record of success in scaling teams and maintaining SLAs as well as other key performance metrics
A data-driven approach to developing, tracking and optimizing performance metrics
A learning mindset, people-first attitude, and strong sense of responsibility for your domain
Highly organized, self-motivated, and detail-oriented, with great follow-through on initiatives big and small
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Rippling, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 8h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open other roles with comparable remote rules.
Free to apply, no account needed.
Typically $120k to $205k per year · You'll be taken to the employer's careers page.