Trucking Director

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

Location Requirement

Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.

About the role

As a Director of Commercial Transportation Claims at Reserv, you will be responsible for a team of Claims Professionals  overseeing a wide variety of Commercial Transportation claims, including but not limited to Trucking, Garage Keeper, Specialty Vehicle, Rideshare/TNC, and Delivery claims. We want your background and experience to drive operational effectiveness, with a focus on leveraging technology and analytics to improve efficiency and performance in the Commercial Transportation space. In this role, you will play a critical part in working with your team, customers, and clients to ensure high-quality standards are maintained, while adhering to regulatory requirements and both internal and external contractual SLAs. This position requires exceptional leadership skills and a strong understanding of state and federal transportation rules and regulations, ideally with experience managing or handling large, complex claims portfolios.

What you'll do

Highly motivated and growth-oriented

Subject matter expert. You have deep technical and subject matter experience in the world of commercial transportation claims, including coverage and litigation.

Experienced in reviewing and analyzing contracts

Tech-oriented. You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics

Passionate claims professional who cares about their team, the customer, and their experience

Empathetic leader. You exercise empathy and patience towards everyone you interact with

Sense of urgency - at all times. That does not mean working at all hours

Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems

Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts.

Problem solver. You have the ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture

Anti-status quo. You don’t just wish things were done differently, you action on it

Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process

And did we mention, a sense of humor. Claims are hard enough as it is.

Who you are

Manage a unit of Commercial Transportation claims professionals at the management and desk level.

Be consistently dependable in achieving or exceeding goals and overcoming obstacles.

Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery.