Reserv
Account Manager
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 2h ago · Added yesterday
First listed yesterday.
Salary
Not stated
Location
United States only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Sales
This employer didn't state pay. Jobs like this usually pay around $115k–$215k a year, a typical range taken from 592 mid-level sales roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote (Atlanta, GA)"
- Job description states: "Candidates must reside in an eligible U.S. state through"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.
Location Requirement
Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.
About the role
As an Account Manager (AM) at Reserv, you’ll serve as the strategic partner and relationship owner for a portfolio of key customers. You will work cross-functionally to deliver optimal claims outcomes, maximize customer satisfaction, and help shape our customers’ long-term success. You’ll act as the quarterback of the customer relationship — proactively identifying opportunities, solving problems, managing escalations, and driving measurable results through the lifecycle of the account. This is a high-ownership role for a customer-obsessed operator with strong communication, project management, and strategic thinking skills.
What you'll do
Customer Relationship Management
Develop and nurture deep, trust-based relationships with key stakeholders across your accounts.
Act as a strategic advisor, understanding your customers’ business goals, challenges, and success criteria.
Conduct regular Strategic Business Reviews (Monthly and Quarterly) to review performance, share insights, and drive continuous improvement.
Stay informed on industry trends, regulations, and competitive shifts that may impact your customers.
Retention & Growth
Serve as the voice of the customer internally — advocating for customer needs across Product, Claims, and Ops.
Identify and drive opportunities for expansion, renewals, and upsells in partnership with Sales.
Execute customer success strategies tailored to your customer segment and business priorities.
Project & Outcome Ownership
Own the overall success of the account — proactively managing escalations, requests, and ongoing initiatives.
Collaborate with internal teams (Claims, Onboarding, Escalation, Product, Sales) to ensure aligned delivery and communication.
Surface operational or tech-related friction points, develop solutions, and champion necessary process or product improvements.
Customer Journey Optimization
Support seamless handoffs from Onboarding to post-go-live engagement.
Use data and performance metrics to drive transparency, identify risks, and demonstrate value realization.
Help establish a frictionless, scalable, and advisory-driven customer experience across the CS lifecycle.
Requirements
- ·Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.
- ·Customer Relationship Management
- ·Develop and nurture deep, trust-based relationships with key stakeholders across your accounts.
- ·Act as a strategic advisor, understanding your customers’ business goals, challenges, and success criteria.
Benefits
- ·Generous health-insurance package with nationwide coverage, vision, & dental
- ·401(k) retirement plan with employer matching
- ·Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- ·Generous family leave policy after 8 months of continuous work
- ·Work from anywhere to facilitate your work life balance
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Reserv, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 2d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open sales roles with comparable remote rules.
Free to apply, no account needed.
Typically $115k to $215k per year · You'll be taken to the employer's careers page.