Claims Adjuster, Trucking BI

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

Location Requirement

Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.

About the role

We are seeking highly organized and customer-focused Commercial Transportation Resolution Specialists to join our team. The successful candidate will be responsible for communicating with customers on the phone, educating and helping the customer work through their claim to the best possible outcome. This role will also be responsible for handling an inventory of claims, triaging critical claims, and delivering service to all constituents of the claim. The claims you will handle will be commercial transportation (interstate trucking) related.  The ideal candidate has a willingness to work through and design process that supports the quickest claim resolution with the best outcome. Resolution Specialists are:

Highly motivated and growth-oriented. Excited by the prospect of building a tech-driven claims org.

Passionate specialists who care about the customer and their experience.

Empathetic. Exercises empathy and patience towards everyone interacted with.

Sense of urgency - AT ALL TIMES. That does not mean working at all hours.

Creative. Finding the right exit ramp (pun intended) for the resolution of the claim that is in the client’s best interest.

Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. Working toward a win/win claim resolution.

Curious. Wanting to know the whole story so the right decisions are made early and take action to prompt a quick resolution.

Anti-status quo. Not just  wishing  things were done differently but taking the appropriate  actions  to ensure it.

Communicative. Professional written and oral communication with all parties to a claim.

And did we mention a sense of humor? Claims are hard enough as it is.

What you'll do

Provide prompt, courteous, and high-quality customer service to all policyholders and claimants by answering customer calls, texts, and/or emails in a timely and accurate manner.

Gather necessary information from customers to initiate the claim and explain policy, coverage, and educate them on the claims process and next steps.

Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim.

Work with the APD team on the handling of property damage claims.

Recognize recovery opportunities with regard to subrogation and salvage, as well as total loss.

Ensure compliance with specific state regulations, policy provisions, and standard operating procedures.

Negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority.