VP of General Liability Claims

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

Location Requirement

Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.

About the role

As Vice President of General Liability Claims at Reserv, you will ensure our talented Claims team realizes its full potential as we grow to become the leading TPA by providing strategic leadership and direction. This role reports directly to our SVP and will oversee a General Liability claims team specializing in multiple general liability sector claims for numerous clients.

You will be responsible for driving strategy, establishing an effective structure, and developing and enforcing (compliant) internal policies and procedures. Your expertise in claims management, along with your ability to drive operational efficiencies and foster innovation, will be critical. With a focus on talent acquisition and continuous improvement, you will guarantee exceptional service delivery, customer satisfaction, and the identification opportunities for improvement. The ideal candidate is excited about working through and designing process that supports the quickest claim resolution with optimal outcomes. In addition, they will collaborate closely with our Product and Engineering teams to give feedback and identify technology and process improvements. Join our exceptional team and help shape the future of Reserv.

What you'll do

Provide strategic leadership, vision, and direction for the General Liability claims organization.

Collaborate closely with the Account Management team to ensure the organization is consistently exceeding the client’s expectations and developing a strong client relationships.

Foster a customer-centric approach in claims handling, focusing on providing exceptional service and timely. resolution; driving continuous improvement initiatives to enhance operational efficiency and customer satisfaction.

Establish and maintain an effective structure and staffing that aligns with current and future organizational needs.

Monitor and analyze claims data and key performance indicators to identify trends, patterns, and opportunities for improvement.

Drive operational efficiencies and process improvements through proprietary claim systems.

Develop an enhanced operating model for claims focusing on strategic priorities and performance.

Advance and enforce clear, consistent, and compliant policies, procedures, and processes for claims handling.

Lead and motivate a high-performing claims team focused on industry-leading service; providing guidance, mentorship, and technical expertise to the claims staff.

Consult and advise on high-exposure, complex litigation, and coverage matters.

Ensure compliance with regulatory requirements and maintain best practices.

Collaborate with global claims departments and other stakeholders to align strategies and initiatives.

Support and communicate claim philosophies while building strong customer relationships.

Stay abreast of industry trends and emerging technologies relevant to claims management and recommend their integration where appropriate.

Set standards and practices to ensure prudent claims management and control expenses.

Promote a culture of innovation and encourage the exploration and implementation of new ideas and technologies within the claims organization.