intellect
Senior Implementation Analyst (Remote in United States)
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 1h ago · Found 1h ago
First listed today.
Salary
Not stated
Location
United States only
Timezone
US East
Contract
Full-time
Experience
Senior
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $120k–$170k a year, a typical range taken from 119 senior-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote (United States)"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About the Company
Intellect is a leading AI-powered B2B SaaS technology company serving manufacturing and life sciences organizations for over 25 years. Our Intellect platform unifies Quality Management System (QMS) and Connected Frontline Worker (CFW) capabilities to help mid-market and enterprise businesses digitize quality processes, connect frontline teams, and drive continuous improvement. With cutting-edge technology and automation, we enable companies to improve compliance, reduce risk, and accelerate operational performance.
About the role
As a Senior Implementation Analyst you will help our enterprise-level customers resolve challenges while launching new Intellect technology and software. You will need to be a team player, take initiative, enjoy working with technology, and be customer oriented. You should have strong listening skills, empathy, and a desire to solve problems.
What you'll do for Intellect ( Key Responsibilities )
Learn and coach others on the relevant Intellect product suite.
Conduct onboarding of new customers.
Strategically guide customers with the implementation and launch of Intellect’s product suite.
Train customers and other team members on Intellect’s product suite.
Understand customer challenges and evaluate business requirements.
Translate requirements into system design.
Manage activities to drive completion and support through project milestone objectives.
Recommend and execute continuous improvements.
Serve as the primary point of contact for key stakeholders at enterprise clients, cultivating and maintaining strong relationships throughout the implementation.
Manage stakeholders at all levels, including VP and C-suite, translating between customer and technical language where necessary.
Explore and design ways to meet customer needs in situations where established processes may not yet exist.
Collaborate cross-functionally with Support, Integration, Product, and Sales teams, communicating effectively with colleagues across multiple time zones.
Perform other duties as assigned.
What you'll need to be successful ( Requirements )
Bachelor’s degree in technology or business (or equivalent experience in lieu of degree)
5+ years of experience implementing software systems and SaaS
Knowledge of Quality Management System (QMS) and quality policies, objectives, and concepts.
Knowledge of Connected Front End Worker (CFW) software and practices.
Knowledge of various standards and regulatory frameworks (such as ISO 9001, CFR 21 Part 11, etc.)
Requirements
- ·Translate requirements into system design.
- ·Manage activities to drive completion and support through project milestone objectives.
- ·Recommend and execute continuous improvements.
- ·Serve as the primary point of contact for key stakeholders at enterprise clients, cultivating and maintaining strong relationships throughout the implementation.
- ·Manage stakeholders at all levels, including VP and C-suite, translating between customer and technical language where necessary.
Benefits
- ·Opportunities for career growth and professional development
- ·Collaborative and supportive work environment
- ·Fully remote work with flexible hours
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at intellect, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $120k to $170k per year · You'll be taken to the employer's careers page.