Harbor IT
Help Desk II
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 2h ago · Added today
First listed today.
Salary
Not stated
Location
United States only
Timezone
US East
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $95k–$150k a year, a typical range taken from 219 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote (United States)"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Company Overview: Harbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting-edge Cybersecurity, IT, and Cloud Services to a diverse portfolio of clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Harbor IT has been backed by investment firm Worklyn Partners since 2022 and has built a national platform through acquisition and rapid organic growth. Our mission is to manage our clients’ technology and mitigate their cyber risks, so they don’t have to.
Position Overview
The Help Desk II Technician serves as an escalation point for complex support tickets, providing advanced troubleshooting and technical leadership within the help desk team. This role involves managing tickets end-to-end, implementing technical solutions, and mentoring junior technicians. You will work across diverse client environments to ensure operational stability and high service quality.
Key Responsibilities:
Serve as a Tier 2 escalation for Help Desk I technicians, resolving advanced hardware, software, and network issues.
Support and manage Microsoft 365, Intune, and Active Directory environments, including GPOs and security configurations.
Troubleshoot Windows 10/11 OS issues, user profile corruption, printer/network connectivity, and MFA-related problems.
Manage endpoint security and patching through tools like SentinelOne, ThreatLocker, and N-able.
Document technical processes and knowledge base articles for internal use.
Collaborate with infrastructure and project teams to assist with deployments and server upgrades.
Perform proactive system monitoring and maintenance to ensure uptime and performance.
Communicate technical solutions clearly to clients and team members.
Qualifications & Skills:
Strong technical proficiency across Windows environments, networking fundamentals, and Microsoft cloud services.
Experience with ticket triage, prioritization, and root cause analysis in an MSP setting.
Familiarity with common COTS tools (SentinelOne, ThreatLocker, DUO, N-able, etc.).
Strong communication, customer service, and mentoring abilities.
Ability to manage multiple client environments and competing priorities effectively.
Security-first mindset with focus on compliance and best practices.
Education & Experience:
Bachelor’s degree in Information Systems, Computer Science, or related discipline preferred.
3+ years of IT support experience, ideally in a Managed Service Provider or professional services environment.
Experience supporting Microsoft 365, Intune, and MFA and DNS.
Need some exposure to Firewalls.
Requirements
- ·Strong technical proficiency across Windows environments, networking fundamentals, and Microsoft cloud services.
- ·Experience with ticket triage, prioritization, and root cause analysis in an MSP setting.
- ·Familiarity with common COTS tools (SentinelOne, ThreatLocker, DUO, N-able, etc.).
- ·Strong communication, customer service, and mentoring abilities.
- ·Ability to manage multiple client environments and competing priorities effectively.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Harbor IT, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 15h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $95k to $150k per year · You'll be taken to the employer's careers page.