Concept Plus
User Support Specialist
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 4h ago · Found 3h ago
First listed today.
Salary
Not stated
Location
United States only
Timezone
US East
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $80k–$140k a year, a typical range taken from 264 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote (United States)"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About Concept Plus Concept Plus is a mission-focused technology solutions provider that transforms IT concepts into impactful solutions for federal agencies. Headquartered in Fairfax, VA, we bring the agility, responsiveness, and customer intimacy of a small business combined with the quality and infrastructure of a larger firm.
Recognized as an award-winning Oracle partner, we have delivered innovative solutions across Defense, Intelligence, Civilian, Health IT, and Tribal sectors. Our highly certified experts build systems that drive efficiency, accelerate modernization, and ensure mission outcomes with certainty.
We offer competitive pay, comprehensive health, dental, and vision insurance, paid life insurance, paid time off, 11 paid holidays, performance bonuses, tuition reimbursement, unlimited training, and the opportunity to thrive in a collaborative, flexible, and innovative environment.
For more information, visit www.conceptplus.com .
About the role
Concept Plus is seeking a User Support Specialist to provide Tier 1 and 2 user support and escalate Tier 3 issues for the Scrum team supporting the KDSS platform. Run calls for status updates.
What you'll do
Work as part of a Scrum team. · Provide Tier 1 and Tier 2 user support, escalating Tier 3 issues to the Scrum team for resolution; engage functional SMEs to help resolve user issues.
Act as the first point of contact for user questions and issues, receiving support and guidance from the Functional Lead.
Support system testing during downtime and provide technical writing support as needed.
Support testing and documentation activities during downtime from resolving helpdesk inquiries
Required Qualifications
US Citizen
Knowledge and experience in Agile methodologies.
Experienced using Atlassian tools, including Jira and Jira Service Management (JSM).
Proficient in MS Office Suite (Word, Excel, Outlook, Teams, Project).
2+ years of Help Desk Support experience.
Ability to communicate effectively, both orally and in writing
Preferred Qualifications
Active security clearance.
Prior DoW/USAF experience
Concept Plus is an Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law.
Requirements
- ·Knowledge and experience in Agile methodologies.
- ·Experienced using Atlassian tools, including Jira and Jira Service Management (JSM).
- ·Proficient in MS Office Suite (Word, Excel, Outlook, Teams, Project).
- ·2+ years of Help Desk Support experience.
- ·Ability to communicate effectively, both orally and in writing
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Concept Plus, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 4h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $140k per year · You'll be taken to the employer's careers page.