Product Adoption & Training Lead

AI2IO helps organizations navigate the complex landscape of technology solutions, from foundational IT services and system support to advanced software integration, automation, and cutting-edge AI implementations. Our expertise spans IT infrastructure management, custom software development, seamless system integrations, and optimization of low-code business automation, empowering clients to maximize their existing technology investments.

Join us and be part of a team where your voice matters, your work makes an impact, and your growth is a shared priority.

Position Title

Product Adoption & Training Lead

Position Location

Remote - work virtually from anywhere in the United States

Job Summary

AI2IO is seeking a Product Adoption & Training Lead to establish and lead how users learn, adopt, and succeed with new applications and features. As our first dedicated hire in this discipline, you will build the operating model, standards, seminars, training-video strategy, documentation practices, release-readiness approach, and adoption measures that future team members will follow.

This is a senior individual contributor role with substantial cross-functional authority and no formal people-management responsibility. You will work closely with the Customer Success Manager, Product Owners, software engineering teams, support partners, and affiliate stakeholders. The strongest candidate combines program-building experience with excellent live facilitation, rapid product learning, evidence-based judgment, and the ability to turn complex product behavior into scalable adoption experiences.

Essential Functions

This role combines hands-on authority for high-impact training and release readiness with organization-wide ownership of the systems, standards, partnerships, and strategy that make product adoption scalable.

Build the Product Adoption & Training Discipline

Own the product adoption and training discipline across ai2io applications and features, including its operating model, priorities, standards, intake practices, delivery channels, governance, and measures of effectiveness.

Build the organization's first formal product adoption and training program, establishing repeatable practices for seminars, live training, training videos, documentation, onboarding, office hours, role-based learning, and release communications.

Create and maintain a cross-product adoption roadmap aligned with release timing, business priorities, user needs, Customer Success priorities, and engineering capacity.

Define when self-service content, recorded training, instructor-led sessions, large events, reinforcement activities, or role-specific learning paths are the appropriate adoption approach.

Identify major adoption gaps and proactively launch initiatives that improve readiness, understanding, sustained use, and the user experience across the wider ecosystem.

Lead Release Readiness and UAT

Own the enablement contribution to user acceptance testing and release readiness, defining standards for workflow clarity, terminology, learnability, documentation accuracy, training readiness, onboarding, and representative user scenarios.

Partner with Product Owners, Customer Success, software engineering, and representative users to plan and execute enablement-focused UAT for significant releases.

Distinguish usability, learnability, documentation, and adoption findings from functional defects; document evidence and route each issue to the appropriate product or engineering owner.

Make clear recommendations to proceed, proceed with documented enablement gaps, or delay user-facing rollout activities when training or adoption readiness is materially incomplete.

Turn validated UAT observations into updated documentation, revised seminars and videos, clearer onboarding, and product-feedback recommendations before broad release.

Set the Training and Content Standard