TechBiz Global GmbH
Bilingual Customer Experience Agent (English/French)
Remote role where the employee must remain based in a particular country.
Morocco only
Employer listed it 3 months ago · Found 1h ago
Been open since 3 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Morocco only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $80k–$140k a year, a typical range taken from 264 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Morocco. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote job, Morocco, Remote"
What Nomaders makes of it
- Residency required in Morocco
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking an Customer Experience Agent specialist to join one of our clients ' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
Responsibilities:
Handle customer inquiries across phone, email, and chat in English and one additional language (French).
Assist customers with product information, order status, billing concerns, tracking, returns, exchanges, and general account support.
Investigate, troubleshoot, and resolve customer issues by identifying root causes and providing clear solutions.
Ensure accurate documentation of all customer interactions in CRM or support tools.
Stay updated on processes, policies, and product information to provide consistent and accurate support.
Meet performance expectations related to quality, responsiveness, and customer satisfaction.
Have 2-4 years of experience in customer service or any customer-facing support role.
Are fluent in English and French (spoken and written).
Have strong communication skills with the ability to explain solutions clearly and professionally.
Are customer-focused, empathetic, and solution-oriented.
Can handle multiple channels and tasks in a fast-paced environment.
Have experience using tools such as Zendesk, Salesforce, Shopify, or similar platforms (a plus, not required).
Technical Requirements:
Internet connection: High-speed internet required — minimum 20 Mbps or fiber connection.
Computer / laptop: Employees must use a genuine, supported business laptop with built-in hardware security and full-disk encryption enabled. Unsupported, modified, bypass-installed, rooted, or jailbroken operating systems are not permitted. - Windows: Windows 11 (preferably Windows 11 Pro), 2021 model or newer, with TPM 2.0 enabled and BitLocker / Windows Device Encryption turned on. - Mac: Apple MacBook / Mac, 2020 model or newer, preferably Apple Silicon M1 or newer, running a supported macOS version with FileVault enabled. - RAM: Minimum 8 GB (16 GB preferred)
Noise-canceling headset
Power and internet backup required
Requirements
- ·Internet connection: High-speed internet required — minimum 20 Mbps or fiber connection.
- ·Noise-canceling headset
- ·Power and internet backup required
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at TechBiz Global GmbH, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 2h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $140k per year · You'll be taken to the employer's careers page.