Prismic
Senior Customer Success Manager (French and English-Speaking)
Remote role where the employee must remain based in a particular country.
France only
Employer listed it 7 days ago · Found 1h ago
First listed 7 days ago and still open.
Salary
Not stated
Location
France only
Timezone
Not stated
Contract
Full-time
Experience
Senior
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $120k–$170k a year, a typical range taken from 119 senior-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in France. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote job, Remote, France, Paris"
- Job description states: "hiring across Europe"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Hi, we’re Prismic 👋 and we’re designing the future of the web.
We believe in autonomous websites and deeply personalized digital journeys . Our mission is to empower marketers and developers to create empathic web experiences at scale and with soul .
We’re pioneering an entirely new category: the Automation Platform for Websites . It’s what comes after the CMS. Imagine a site that knows your brand by heart and grows itself, continuously optimizing layout and interactions—while staying beautifully on-brand.
🚀 Used by Builders at Bershka, AXA, Deliveroo, TicketMaster
Over 5,000 companies trust Prismic, including 300+ enterprise teams who build and scale with us. We’re product-obsessed, community-powered, and backed by top-tier investors.
We work with thrilling problems like encoding brand voice and visual identity into adaptive systems, designing agentic AI architectures that drive growth, creating tools that let marketers build empathetic flows without code, process automation with AI, etc.
💫 Role
We're seeking a Senior Customer Success Manager to drive the expansion, retention and adoption of a strategic account portfolio within the Customer Success Team .
With your strong experience in managing C-level stakeholders and multi-threaded sales processes, you'll own the full sales cycle from opportunity detection to deal closure, driving substantial revenue growth from our customer portfolio along with building strong customer satisfaction and expand their Prismic usage.
What you will be doing? 🔧
Own and manage a portfolio of high-value clients , from innovative startups to established Fortune 500 companies, guiding them through every stage of their journey with Prismic as their primary point of contact.
Strategic account growth : Build and execute mid- to long-term strategies to maximize cross-sell (primary goal) and upsell (secondary goal) opportunities.
Sales execution : Lead the entire sales cycle from identifying opportunities to structuring deals, negotiating terms, and closing.
Relationship building : Engage with C-level stakeholders to build trusted relationships and deliver actionable insights that align with their strategic goals.
Act as a trusted advisor, advocate, and coach to help clients achieve their strategic objectives, building deep and meaningful relationships with multiple contacts, including executive stakeholders. Conduct regular business reviews to ensure alignment with customer goals and value realization.
Proactively work to drive product adoption, enhance customer satisfaction, and influence customer health scores across your portfolio.
Proactively identify, flag, and mitigate risks within your accounts to maintain a healthy book of business and retain your portfolio.
Collaborate cross-functionally : Work closely with Customer Success Managers, Solution Engineers, Finance, Legal, Product, and Marketing teams to ensure the successful execution of account growth strategies.
Travel : Travel once per quarter within Europe to strengthen customer relationships along with attending events to explore new opportunities.
What Success Looks Like:
Build a book of expansion opportunities and achieve significant cross-sell and upsell targets, driving incremental Annual Recurring Revenue (ARR).
Build long-term relationships with key stakeholders across strategic accounts, ensuring ongoing engagement and retention .
Drive adoption across your portfolio providing best practices ensuring customer’s satisfaction and growth using Prismic.
Performance indicator:
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
- ·Firstly, we are hiring across Europe, and this is a hybrid position.
- ·A budget for you to equip your home office setup
- ·English classes for all levels
- ·Online and onsite yoga classes 3x/week
- ·Yearly company gatherings to take a break from the routine and give you the chance to meet the international teams!
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Prismic, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $120k to $170k per year · You'll be taken to the employer's careers page.