Mayflower
User Community Manager
Remote role where the employee must remain based in a particular country.
Cyprus only
Employer listed it 3 weeks ago · Added today
Been open since 3 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Cyprus only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Marketing
This employer didn't state pay. Jobs like this usually pay around $95k–$165k a year, a typical range taken from 256 mid-level marketing roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Cyprus. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote job, Limassol, Cyprus, Remote"
What Nomaders makes of it
- Residency required in Cyprus
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Mayflower is a technology company building large-scale entertainment products for a global audience. Our platforms serve millions of users worldwide and rank among the top-50 most visited websites globally. For more than 10 years, we've been creating reliable, high-performance solutions at the intersection of product, engineering, and entertainment.
As a User Community Manager you will build, cultivate, and moderate trusted user communities around our platform (including Reddit and Discord) to increase platform value and convert user feedback into structured insights. This role acts as a strategic bridge between users and internal teams (Product, UX, Marketing, Support) to highlight recurring needs, support research, and protect the platform by appropriately escalating safety, risk, and reputational issues.
Job Responsibilities
Community Management & Moderation:
Manage and moderate the official subreddit and official user spaces (enforcing rules, removing spam/harassment/scams, and de-escalating conflict).
Build an inclusive, trusted environment through recurring Q&As, AMAs, polls, guides, and pinned announcements.
Evaluate, structure, and potentially launch/moderate a dedicated Discord community if strategically aligned.
User Research & Insight Reporting:
Establish a representative user research pool for surveys, interviews, focus groups, and beta testing.
Synthesize community discussions and qualitative feedback into structured sentiment reports and actionable recommendations for Product, UX, and Marketing.
Close the feedback loop by communicating product updates and outcomes back to the community.
Cross-Functional Support & Risk Mitigation:
Support product and campaign launches via proactive community messaging, user education, and reaction monitoring.
Monitor emerging reputational, fraud, and legal risks, routing individual account/technical cases to Support, Moderation, Risk, and Legal via established escalation pathways.
You will thrive if you have…
Must-haves:
Experience: 2+ years in community management, trust & safety, community operations, or user research—specifically managing platforms like Reddit or Discord.
Communication & Judgment: Exceptional written English skills with strong conflict de-escalation, high emotional maturity, sound moderation judgment, and strict personal/professional boundaries.
Analytical Approach: Demonstrated ability to turn qualitative user feedback into structured data, clear themes, and actionable product insights.
Operations & Safety: Strong privacy and escalation judgment for sensitive/regulatory issues, combined with the organization to operate independently across global, multi-cultural user bases.
Nice-to-haves:
Prior experience in entertainment, creator economy, social platforms, gaming, or other related consumer industries.
Experience launching/scaling a Reddit or Discord community from scratch, or building formal ambassador/beta program pools.
Familiarity with social listening, analytics, CRM, or feedback management tools.
Requirements
- ·Experience: 2+ years in community management, trust & safety, community operations, or user research—specifically managing platforms like Reddit or Discord.
- ·Communication & Judgment: Exceptional written English skills with strong conflict de-escalation, high emotional maturity, sound moderation judgment, and strict personal/professional boundaries.
- ·Analytical Approach: Demonstrated ability to turn qualitative user feedback into structured data, clear themes, and actionable product insights.
- ·Operations & Safety: Strong privacy and escalation judgment for sensitive/regulatory issues, combined with the organization to operate independently across global, multi-cultural user bases.
- ·Prior experience in entertainment, creator economy, social platforms, gaming, or other related consumer industries.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Mayflower, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 15h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
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Free to apply, no account needed.
Typically $95k to $165k per year · You'll be taken to the employer's careers page.