Mayflower
Technical Support Specialist
Remote role where the employee must remain based in a particular country.
Cyprus only
Employer listed it 3 months ago · Added today
Been open since 3 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Cyprus only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $95k–$150k a year, a typical range taken from 219 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Cyprus. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote job, Limassol, Cyprus, Remote"
What Nomaders makes of it
- Residency required in Cyprus
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Our team is developing a payment gateway for accepting funds from users on behalf of merchants, as well as sending funds from merchants to users. The system involves storing user payment data and is subject to PCI DSS compliance. It contains multiple integrations with payment systems, providers, and other gateways and processors, including 3DS.
We are looking for a Technical Support Specialist to join our Product team and support merchants using our payment orchestration platform. This role combines technical troubleshooting, merchant support, payment operations, and platform analysis. The ideal candidate is comfortable working with transaction data, logs, APIs, and databases while collaborating closely with merchants and internal teams. The Technical Support Engineer will act as the first technical escalation point for merchant-related issues and help ensure a smooth merchant experience across the platform.
Job Responsibilities
Investigate and resolve merchant-reported issues related to payment processing, including failed transactions, decline reasons, and routing behavior;
Query databases and analyze logs/system events to identify root causes of technical issues;
Validate processor responses, webhook behavior, and merchant configurations (routing, fraud rules);
Support merchant onboarding, go-live activities, and payment method configuration;
Monitor and investigate approval rate anomalies and processor-specific issues;
Escalate complex cases appropriately — onboarding issues to the Lead Solution Engineer, processor issues to the Integration Team, product defects to the Product Team;
Maintain troubleshooting guides, knowledge base articles, and document recurring issues for process improvement.
You’ll thrive here if you have
3+ years of experience in Technical Support, Fintech, Payments, PSPs, or Merchant Support / Payment Operations;
Ability to analyze application logs and investigate technical issues;
Experience working with REST APIs, JSON, and tools like Postman;
Experience working with SQL and querying databases;
Understanding of Authorization/Capture flows, Refunds, Chargebacks, and 3DS Authentication;
Understanding of Payment Routing, Acquiring/PSP ecosystems, and merchant onboarding processes;
Strong analytical and problem-solving skills, with the ability to explain technical issues to non-technical users;
Fluent English and strong communication skills; ability to manage multiple priorities;
Experience with monitoring/analytics tools such as Kibana, Grafana, or Metabase, and/or experience with payment orchestration platforms.
Conditions
We know that great talent deserves great conditions, so here's what you can expect when joining us:
Full remote work.
Competitive compensation with a service contract.
Requirements
- ·3+ years of experience in Technical Support, Fintech, Payments, PSPs, or Merchant Support / Payment Operations;
- ·Ability to analyze application logs and investigate technical issues;
- ·Experience working with REST APIs, JSON, and tools like Postman;
- ·Experience working with SQL and querying databases;
- ·Understanding of Authorization/Capture flows, Refunds, Chargebacks, and 3DS Authentication;
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Mayflower, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 15h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $95k to $150k per year · You'll be taken to the employer's careers page.