Mayflower
Customer Support Specialist
Remote role where the employee must remain based in a particular country.
Cyprus only
Employer listed it 4 days ago · Added today
First listed 4 days ago and still open.
Salary
Not stated
Location
Cyprus only
Timezone
Not stated
Contract
Full-time
Experience
Entry
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $55k–$85k a year, a typical range taken from 12 entry-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Cyprus. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote job, Limassol, Cyprus, Remote"
What Nomaders makes of it
- Residency required in Cyprus
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Mayflower is an international technology company behind products used by millions of people worldwide. For more than 10 years, we've been growing profitable global businesses, bringing together talented professionals across technology, product, marketing, and operations.
We are looking for a Customer Support Specialist to join the growing support team of our web-based entertainment project. The CS team is a rapidly growing team made up of passionate people from diverse backgrounds and cultures, whose main goal is simple: a clean & safe platform. The team works 24/7 in the shift rotation of 9 hours to eliminate any kind of harm to ensure positive user experience.
The company offers an excellent working environment, a competitive remuneration package, and the chance to work for a developing international company.
Job Responsibilities
Handle and resolve customer complaints providing the best customer experience.
Investigate complaints, troubleshoot issues and identifying trending problems.
Report bugs to the technical team.
1+ year experience as a Customer Support Specialist ( сhats, emails, tickets).
Ability to work morning, day and night shifts.
Very good English skills (С1).
Experience with ticketing systems (e.g. ZenDesk, Intercom, etc...).
Perfect communication and problem-solving skills.
Customer orientation and ability to adapt/respond to different types of characters.
Conditions
We know that great talent deserves great conditions, so here's what you can expect when joining us:
Full remote work.
Competitive compensation with a service contract.
Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.
An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more—tailor it to what benefits you most.
Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage.
Career growth in a fast-scaling project with opportunities to influence technical decisions.
A culture of recognition: our peer reward program celebrates contributions from across the team.
Recruitment process
Quick Video Interview (5-15 min).
Requirements
- ·Experience with ticketing systems (e.g. ZenDesk, Intercom, etc...).
- ·Perfect communication and problem-solving skills.
- ·Customer orientation and ability to adapt/respond to different types of characters.
- ·We know that great talent deserves great conditions, so here's what you can expect when joining us:
- ·Full remote work.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Mayflower, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 15h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $55k to $85k per year · You'll be taken to the employer's careers page.