DeepHealth

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Technical Services Engineer

Work from home

Remote role where the employee must remain based in a particular country.

Listed for United States

From the listing details: Source listing states candidate location: "Remote job, Boston, United States, Remote"

Employer listed it 5 days ago · Added 2 days ago

First listed 5 days ago and still open.

Salary

$90,000 to $100,000

Location

Listed for United States

Timezone

Not stated

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.
Where you can work from: Location eligibility not confirmed
Contract: Not mentioned in the advert
Experience asked for: 5+ years of experience in an IT support role
Pay: Salary is dependent upon experience:

Remote flexibility

Work from home

This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Remote job, Boston, United States, Remote"

What Nomaders makes of it

Residency required in United States
Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Job Summary

The Technical Services Engineer is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes.

Project coordination and task ownership while serving as the primary point of contact for customer communication and issue resolution.

Serve as the primary implementation resource for client projects from kick-off through completion

Second-level support for healthcare IT systems, including troubleshooting and resolving escalated technical issues.

Respond to user inquiries via phone, email, and ticketing systems in a timely and professional manner.

Participate in a rotating schedule to monitor the support queue, triage incoming tickets, and assign them to the appropriate product or functional team.

Collaborate with IT, Product, and Engineering teams to escalate and resolve complex issues.

Maintain detailed records of incidents, solutions, and workflows in the ticketing system.

Contribute to the continuous improvement of support processes and knowledge base.

Ensure compliance with regulatory standards and internal IT policies.

Support key customers and maintain positive relationships, providing updates and guidance as needed.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

Minimum Qualifications, Education and Experience

5+ years of experience in an IT support role

Bachelor’s degree in IT, Healthcare Informatics, or related field, or equivalent experience. (Required)

Proven IT support experience, preferably in healthcare or clinical environments. (Required)

Strong customer relationship and call center support skills. (Required)

Strong IT, networking, and general computer skills. (Required)

Solid understanding and hands-on experience with PC and server hardware platforms and command lines on Linux and Windows. (Required)

Experience troubleshooting complex applications and software products. (Required)

Proficiency in Windows operating systems (Windows 7 and above, Server) and Linux system administration. (Required)

Familiarity with healthcare IT systems, including EMR and clinical software. (Required)

Experience with ticketing systems and ITIL-based support processes. (Required)

Requirements

·5+ years of experience in an IT support role
·Bachelor’s degree in IT, Healthcare Informatics, or related field, or equivalent experience. (Required)
·Proven IT support experience, preferably in healthcare or clinical environments. (Required)
·Strong customer relationship and call center support skills. (Required)
·Strong IT, networking, and general computer skills. (Required)

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at DeepHealth, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 3d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.