DeepHealth
More roles at DeepHealthDirector, Service Enablement
Remote role where the employee must remain based in a particular country.
United States only
From the employer's advert: Remote (United States).
Employer listed it 7 days ago · Added 4 days ago
First listed 7 days ago and still open.
Salary
Not stated
Location
United States only
Timezone
Not stated
Contract
Full-time
Experience
Lead
Category
Other
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.
- Where you can work from
- Location eligibility not confirmed
- Contract
- Not mentioned in the advert
- Experience asked for
10+ years of experience in software or healthcare technology services (required).
- Pay
Salary: Dependent Upon Experience:
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote job, Somerville, United States, Remote"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a requirement
- “Bachelor's degree in a technical or business field, or equivalent professional experience (required).”
- “10+ years of experience in software or healthcare technology services (required).”
Written as a nice-to-have
- “Preferred: Familiarity with medical imaging, radiology, or clinical software, including on-premise and hosted deployments.”
- “Preferred: Experience with site reliability engineering and remote support models.”
Questions worth asking: Nomaders interpretation
- The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
Job Summary
The Director, Service and Delivery is responsible for leading Service Enablement, a multi-function connector organization that prepares Services to implement, support, and scale product releases across regions. This role owns Services release readiness and leads Release Readiness, Manufacturing, SRE, Technical Writing, Technical Training, and related enabling-technology work, partnering with Implementation, Support, Product, and Development so documentation, training, tooling, and operational readiness are in place before customer availability.
Essential Duties and Responsibilities
Own the program that confirms Services organizational readiness for each release, coordinating work across Implementation, Support, Product, and Development.
Ensure every release has a documented readiness review with Services sign-off before customer availability.
Lead, coach, and develop the Release Readiness, Manufacturing, SRE, Technical Writing, and Technical Training teams, including priorities, owners, staffing plans, performance management, and hiring.
Secure capacity and timing from regional implementation and support leaders when enablement work draws on resources outside the department.
Ensure technical documentation and training are complete, accurate, and available on schedule for releases and product transitions.
Partner with Product on customer needs during end-of-life periods, including documented specifications and contract language for exceptions.
Oversee enabling technologies such as SRE tooling and Jira Service Management so stakeholder needs are incorporated into solutions.
Work with Strategic Account teams to turn customer and escalation insights into readiness improvements.
Align readiness plans with business priorities and represent Service Enablement in Services leadership forums.
Manage planning, budgeting, and vendor or contractor needs for assigned enablement functions.
PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.
Minimum Qualifications, Education and Experience
Bachelor's degree in a technical or business field, or equivalent professional experience (required).
10+ years of experience in software or healthcare technology services (required).
5+ years leading managers or multi-function teams (required).
Proven program management across release readiness, implementation, support, or operations (required).
Experience leading technical documentation, training, or customer enablement functions (required).
Ability to lead through influence across teams that do not report directly (required).
Strong planning, budgeting, and vendor or contractor management skills (required).
Clear written and verbal communication with executives, customers, and technical staff (required).
Preferred: Networking expertise relevant to Services and Development environments.
Requirements
- ·Bachelor's degree in a technical or business field, or equivalent professional experience (required).
- ·10+ years of experience in software or healthcare technology services (required).
- ·5+ years leading managers or multi-function teams (required).
- ·Proven program management across release readiness, implementation, support, or operations (required).
- ·Experience leading technical documentation, training, or customer enablement functions (required).
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at DeepHealth, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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