Chaos
More roles at ChaosCustomer Support Specialist US
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 8 days ago · Added yesterday
First listed 8 days ago and still open.
Salary
Not stated
Location
United States only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $95k–$150k a year, a typical range taken from 219 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote job, /, United States, Remote"
- Job description states: "based in the US or Canada with hybrid or re"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
**This position is based in the US or Canada with hybrid or remote working options. Applicants must hold a valid work/residence permit for the respective location.**
Chaos is a leading global software company that provides world-class visualization and design solutions, empowering creative minds to bring ideas to life.
For over twenty years, Chaos has developed innovative technologies serving multiple industries, including architecture and design, media and entertainment, and product e-commerce. Chaos’ solutions help architects, designers, VFX artists/animators, and other creative professionals share ideas, optimize workflows, and create immersive experiences.
Headquartered in Karlsruhe, Germany, Chaos is a global company with offices in 11 cities worldwide. In 2022, Chaos and Enscape merged, bringing together two industry-leading companies into one. Since then, Chaos has continued to grow with the additions of Cylindo, AXYZ Design, and Evolve Lab, further expanding our expertise and solutions across architecture, design, e-commerce, and AI. For more information, please visit chaos.com .
Role Overview
The Customer Support Specialist is the primary point of contact for customers across the Chaos product ecosystem, resolving licensing queries, managing account configurations, and troubleshooting installation and technical issues. Working within our global Customer Support team, the role combines hands-on technical diagnostics with strong customer service, supporting users of V-Ray, Enscape and Corona across cloud, floating, and enterprise licensing models.
Main Responsibilities
Process and manage customer licensing requests, seat allocations, activations, and deactivations across cloud licensing, local license servers, floating seats, and user sign-in workflows.
Deliver responsive, high-quality support across multiple channels, including live chat, ticketing platforms (e.g., Zendesk), scheduled video calls, email, and phone with flexibility to support new channels as the business evolves.
Troubleshoot software installation, hardware compatibility, system performance, and rendering-related errors across Chaos desktop and cloud products.
Analyze diagnostic logs, system reports, and customer screenshots to pinpoint root causes and provide actionable resolutions.
Lead real-time troubleshooting sessions and screen shares to resolve urgent licensing or setup issues efficiently.
Build a strong understanding of key customers' setups and relationships to help them realize the full value of Chaos products and services.
Support onboarding and training for new and existing customers.
Maintain clear, empathetic, and professional communication throughout the customer resolution lifecycle.
Partner with Sales, Customer Success, Product Management, and Engineering to relay customer feedback and improve the overall user experience.
Contribute to internal knowledge base documentation, SOPs, and customer-facing troubleshooting guides.
Required Experience
One to three years in a customer-facing support role, preferably within SaaS, software licensing, or technical software support.
Solid understanding of software licensing architectures, including cloud-based, perpetual, subscription, and floating/network licenses.
Strong troubleshooting and diagnostic skills across multi-platform environments (Windows, macOS, and Linux).
Considered as Advantage
Hands-on experience with Chaos products (V-Ray, Enscape, Corona Renderer, Chaos Vantage) or host 3D/CAD applications (3ds Max, Maya, SketchUp, Revit, Rhino, Cinema 4D) is a strong advantage.
Experience with ticketing and CRM platforms such as Zendesk, Jira, or Salesforce.
Requirements
- ·Explains complex technical concepts simply and empathetically, in excellent verbal and written English.
- ·Analyzes diagnostic data methodically to isolate root causes rather than surface symptoms.
- ·Works independently in a dynamic, hybrid environment while maintaining consistent, high-quality customer outcomes.
- ·Builds rapport with customers across multiple channels, staying calm and professional under time pressure.
- ·Documents solutions clearly, contributing to a knowledge base that scales support beyond one-to-one interactions.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Chaos, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked 25 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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