PointClickCare
Process Analyst
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 2 days ago · Added yesterday
First listed 2 days ago.
Salary
$91k to $101k per year
Location
United States only
Timezone
US East
Contract
Full-time
Experience
Mid
Category
Data
Published by the employer
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote, USA, remote"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
The Role
The Process Analyst at PointClickCare plays a pivotal role in driving operational excellence by partnering with Senior leaders across Sales, Success, Professional Services and Support to analyze, design, and implement process improvements across the organization. This position is responsible for identifying gaps, recommending solutions, and coordinating cross-functional teams to deliver impactful business initiatives. By leveraging expertise in process analysis and project management, the Process Analyst ensures that new workflows and solutions enhance business performance and stakeholder satisfaction. Ultimately, this role contributes to PointClickCare’s mission of building innovative healthcare technology that improves the quality of life for seniors and their caregivers.
What You’ll Do
Partner with senior leaders and cross-functional stakeholders to analyze existing systems and operational procedures, identifying opportunities to improve business performance through process redesign, AI, and automation.
Lead structured discovery conversations, including interviews, workshops, and stakeholder walkthroughs, to understand current-state processes and future-state goals.
Conduct gap and impact analyses to identify areas of risk and recommend solutions aligned with business needs and best practices.
Collect and document business requirements for process improvement initiatives, and create and maintain clear, structured process maps.
Coordinate cross-functional project teams to deliver on established business goals, facilitating and participating in User Acceptance Testing and stakeholder alignment throughout implementation.
Act as a trusted process subject matter expert, guiding strategic conversations and decision-making on high-visibility initiatives.
Serve as a valuable contributor to the broader continuous improvement methodology, helping shape how the team approaches continuous improvement work and raising the bar for the practice over time.
Qualifications & Skills
Proven experience leading process analysis and improvement initiatives in a fast-paced, cross-functional environment.
Strong facilitation and communication skills, with a demonstrated ability to build relationships with senior and executive leadership.
Experience designing and documenting process maps, workflows, and business requirements.
Strong organizational, project management, and problem-solving skills.
Stay current on process improvement trends, methodologies, and best practices, and bring that thinking proactively into ongoing initiatives.
Experience leveraging AI to streamline business processes; MS CoPilot, Miro, Claude is a plus
Experience with Salesforce, Gainsight, Service Cloud, and Kantata.
Experience in the SaaS industry, specifically in Business Process Management, Project Management, or Strategic Initiatives.
Requirements
- ·Proven experience leading process analysis and improvement initiatives in a fast-paced, cross-functional environment.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at PointClickCare, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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