PointClickCare

More roles at PointClickCare

Solutions Analyst (Acute and Payer-General Support)

Work from home

Remote role where the employee must remain based in a particular country.

United States only

From the listing details: Residency required in United States

Employer listed it 11 days ago · Added 8 days ago

First listed 11 days ago and still open.

Salary

$58k to $63k per year

Location

United States only

Timezone

US East

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Be available to work weekdays from 11 AM to 8 PM EST, with occasional overtime, weekend, holiday, and on-call shifts as required.
Where you can work from: For Remote Roles : If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office.
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: Not mentioned in the advert

Remote flexibility

Work from home

This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Remote, USA, remote"

What Nomaders makes of it

Residency required in United States
Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a nice-to-have

“Familiarity with diagnostic/observability tools and techniques used to resolve customer issues (preferred).”

Questions worth asking: Nomaders interpretation

The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn .

**Travel to Office expectations**

For Remote Roles : If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles : If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Shift work required for eligibility

Job Summary:

As a Solutions Analyst, you are responsible for the delivery and management of technical and integration interactions and will own the most challenging and interesting cases. Being a customer facing support expert, you will be solution focused, and service oriented to advocate for the customers when working or escalating high priority cases and issues.

In Customer operations, being a support liaison means you must solve technical issues both internally and externally, and maintain strong communication between both sides, reporting into the Manager, Customer Support for all technical support needs.

Key Responsibilities:

•Provide empathetic, high-quality support to clients managing, configuring, and using our clinical applications.

•Develop deep expertise in our cloud-based software to support clinical workflows and patient care in long-term care settings.

•Troubleshoot technical issues through log analysis, research, and problem recreation.

•Collaborate cross-functionally to ensure customer satisfaction and timely issue resolution.

•Leverage and contribute to the internal knowledge base to improve support efficiency.

•Consistently meet or exceed service delivery standards and key performance indicators (KPIs).

•Accurately document customer interactions, investigative steps, and resolutions using our help desk ticketing system.

•Be available to work weekdays from 11 AM to 8 PM EST, with occasional overtime, weekend, holiday, and on-call shifts as required.

Your Key Strengths:

•Exposure to AI tools and a desire to leverage them to enhance product management practices and product capabilities.

• 1-2 years of SaaS support experience, Technical Support, and or Operations Support environment

•Understanding of clinical workflows in long term care or medical facilities (preferred, not required)

Requirements

·•Excellent written and verbal communication skills.
·•Comfortable in fast-paced, high-demand environments.
·•Quick learner with strong technical aptitude; detail-oriented, analytical, patient, and an active listener.
·•Experience collaborating with cross-functional technical teams (e.g., Product, Engineering, QA).
·•Experience supporting and troubleshooting web-based SaaS applications.

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at PointClickCare, mentioning your remote working experience and working hours (US East).
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 9d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.

$58k to $63k per year · You'll be taken to the employer's careers page.