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Technical Manager – Customer Success (AI Field Services | AI & ML) | USA-Remote

Undisclosed

Remote. The employer does not say where candidates may be based.

Location not stated

Employer listed it 5 months ago · Added 5 weeks ago

Been open since 5 months ago. Long-running listings are sometimes left up after the role is filled.

Salary

Not stated

Location

Location not stated

Timezone

Not stated

Contract

Full-time

Experience

Senior

Category

Customer Support

The employer did not publish a salary, and we have too few comparable roles to estimate one.

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours
Not mentioned in the advert
Where you can work from
Note: Applicants must be currently authorized to work in the United States on a full-time basis.
Contract
Note: Applicants must be currently authorized to work in the United States on a full-time basis.
Experience asked for
5–8 years of experience in Customer Success, Solutions Engineering, Technical Account Management, Professional Services, or Enterprise SaaS implementations
Pay
Not mentioned in the advert

Remote flexibility

Undisclosed

The listing is advertised as remote but does not state which countries or regions candidates may work from.

Why this role is Undisclosed

We only label a role Work from anywhere, Region restricted or Work from home when the employer's own wording says so. We checked this advert under our current rules and found no country or region eligibility requirement in it. We don't guess, so it stays Undisclosed until the employer publishes enough location information. Here is exactly what the advert left out.

  • Countries you can work from: Not stated. The advert only gives "Remote", which names no country you must live in.
  • Whether the work is remote: Never mentioned. The role reached us through a remote job board, but the advert itself doesn't say the work is remote.
  • Working hours: Not stated. No timezone overlap or set hours are mentioned, so assume nothing either way.

Worth a look all the same. Missing wording is usually a rushed job posting rather than a closed door, so ask where you can be based in your first message, before you write a tailored application.

What the employer says

  • Source listing states candidate location: "Remote"

What Nomaders makes of it

  • No residency or region requirement found in the job description
  • Check with the employer before assuming you can work from abroad

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

  • No pay is stated. Ask for the salary range before investing time in interviews.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Technical Manager – Customer Success (AI Field Services | AI & ML) – Enterprise AI & SaaS Platform

Note: Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of employment visas at this time.

Neuron7.ai is a fast-growing SaaS company with category-defining AI solutions for customer service, backed by top VCs and a stellar group of angel investors and advisors. Our AI-powered Resolution Intelligence platform helps enterprises make accurate service decisions at scale by leveraging structured data, unstructured data, LLMs, and Agentic AI to diagnose and resolve complex issues in seconds.

We serve some of the world's leading organizations across high-tech, manufacturing, telecommunications, medical devices, industrial equipment, and field service operations.

About the Role

We are looking for a highly technical Customer Success Manager who combines strong customer-facing skills with hands-on expertise in AI technologies, enterprise SaaS platforms, integrations, and service operations .

This is not a traditional Customer Success role. The ideal candidate will act as a trusted advisor to customers while driving the implementation, adoption, and optimization of Neuron7's AI-powered solutions.

You will work directly with customer service leaders, field service organizations, IT teams, architects, and engineering stakeholders to deploy and operationalize AI solutions that improve service outcomes and business performance.

This role requires expertise in:

AI, Generative AI, Agentic AI, LLMs, and NLP technologies

Enterprise SaaS implementations and customer onboarding

Field Service, Customer Service, and Service Operations workflows

CRM platforms such as Salesforce, ServiceNow, Microsoft Dynamics, and Oracle CX

Enterprise integrations, APIs, and data onboarding

Technical solution design and deployment

Change management and user adoption programs

Responsibilities

You will lead:

Customer onboarding and implementation of Neuron7 AI solutions

Integration of CRM and service management platforms with Neuron7 products

Data onboarding and enterprise integrations in collaboration with customer and internal engineering teams

AI solution deployment, configuration, testing, and adoption

Customer workshops and technical solution reviews

Definition and measurement of ROI, business outcomes, and adoption KPIs

Requirements

  • ·Demonstrations of new AI, Agentic AI, and Resolution Intelligence capabilities
  • ·5–8 years of experience in Customer Success, Solutions Engineering, Technical Account Management, Professional Services, or Enterprise SaaS implementations
  • ·Proven experience working with enterprise SaaS products, preferably in AI, analytics, automation, or service management domains
  • ·Strong understanding of AI/ML concepts, LLMs, NLP, Agentic AI, and enterprise AI deployments
  • ·Experience working with Field Service, Customer Service, Contact Center, or Service Operations organizations

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

  1. 1Check the flexibility label above, undisclosed, matches where you plan to live and work.
  2. 2Tailor your CV to the role at Neuron7, mentioning your remote working experience.
  3. 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 1mo ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.

Pay not stated · You'll be taken to the employer's careers page.