Customer Relationship Executive, D365 CE & Power Platform

Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. Our strategic solutions, innovation, and industry intelligence help manufacturers gain visibility, improve profitability, and achieve a competitive edge.

Established in 2002, MCA Connect has grown into one of the largest US-based solution partners in Microsoft Business Applications and Azure Data & AI / Digital & App Innovation. Our Microsoft Specialties include Finance and Supply Chain, Analytics on Azure, Data Warehouse Migration, and Power Platform. We’re also a fifteen-time Microsoft Partner of the Year and three-time Inc. Best Workplaces award winner.

Title : Customer Relationship Executive - Dynamics 365 Customer Engagement (CE) & Power Platform

Location Remote with U.S. based travel up to 50%

Description

You are a commercially driven, client-focused growth leader who can originate opportunities, shape differentiated transformation agendas, and close complex Microsoft consulting engagements. You combine strong CRM and customer experience domain knowledge with executive presence, disciplined sales leadership, and the ability to mobilize Microsoft, alliance, industry, solution, and delivery teams around measurable client outcomes. You thrive in a collaborative environment and are equally effective creating demand, leading strategic pursuits, expanding existing accounts, and developing repeatable market offerings.

In addition, you possess the following experience:

Proven track record of selling large-scale ($1M+) CRM strategy and transformation delivery programs to Sales, Marketing, and Service stakeholders

Expertise selling Microsoft Dynamics 365 Customer Engagement (Sales, Customer Service, Field Service, Customer Insights, Contact Center, and Marketing/Journey Management) and Power Platform solutions and services

Demonstrated ability to lead complex enterprise sales cycles spanning business transformation, customer experience, process automation, and application modernization

Deal “quarterback” who assembles the right pursuit team and orchestrates execution, bringing together the right pursuit team and orchestrating collaboration across sales, industry, solution, Microsoft, and delivery stakeholders to ensure flawless deal execution

Skilled at building networks, generating pipeline, supporting marketing initiatives, and expanding sales opportunities

Deep understanding of CRM, customer experience, automation, analytics, AI, and digital transformation challenges

Strong executive presence and credibility with C-level stakeholders

Responsibilities

Attain sales and bookings quotas by expanding MCA Connect's footprint within the Microsoft Dynamics 365 Customer Engagement and Power Platform marketplace

Proactively originate net-new pipeline by identifying industry disruption, unmet client needs, whitespace opportunities, and executive priorities before a formal buying process begins. Build account-based pursuit strategies that create demand, establish a compelling transformation agenda, and position MCA Connect early as a trusted advisor.

Develop and execute strategic account plans that define executive relationship maps, installed-base and whitespace opportunities, industry priorities, competitive positioning, Microsoft alignment, pursuit sequencing, and measurable expansion goals.

Align MCA Connect's solutions and services with customer business objectives and digital transformation goals

Understand customer organizational structures, decision-making processes, and strategic priorities to drive executive alignment

Own accurate forecasting, pipeline management, quarterly bookings attainment, and overall territory performance

Develop detailed sales and marketing plans and collaborate closely with marketing to generate demand

Manage the full sales lifecycle from lead generation through opportunity qualification through discovery, solution shaping, investment case, proposal development, proposal and pricing strategy, commercial and contractual negotiation, risk review, executive approval, and contract execution.

Own the commercial integrity of pursuits by confirming qualification, delivery feasibility, implementation approach, staffing model, pricing strategy, margin, contractual assumptions, and risk posture before executive approval. Partner with delivery leadership to ensure that sold scope, expected outcomes, and transition commitments are clear and achievable.