MCA Connect
More roles at MCA ConnectD365 CE Senior Functional Consultant (Managed Services)
Remote role where the employee must remain based in a particular country.
Listed for United States
Source: the job board's country tag. The advert itself does not name United States.
Employer listed it 6 days ago · Added 4 days ago
First listed 6 days ago and still open.
Salary
$90k to $160k per year
Location
Listed for United States
Timezone
Not stated
Contract
Full-time
Experience
Senior
Category
Other
Published by the employer
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
- Not mentioned in the advert
- Where you can work from
Established in 2002, MCA Connect has grown into one of the largest US-based solution partners in Microsoft Business Applications and Azure Data & AI / Digital & App Innovation.
- Contract
- Not mentioned in the advert
- Experience asked for
5+ years of experience implementing, configuring, or supporting Microsoft Dynamics 365 CE, including Sales, Customer Service, Field Service, Customer Insights, or comparable CRM platforms.
- Pay
- Not mentioned in the advert
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote"
- Job description states: "US-based"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a requirement
- “Required Skills and Experience”
Questions worth asking: Nomaders interpretation
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. Our strategic solutions, innovation, and industry intelligence help manufacturers gain visibility, improve profitability, and achieve a competitive edge.
Established in 2002, MCA Connect has grown into one of the largest US-based solution partners in Microsoft Business Applications and Azure Data & AI / Digital & App Innovation. Our Microsoft Specialties include Finance and Supply Chain, Analytics on Azure, Data Warehouse Migration, and Power Platform. We’re also a fifteen-time Microsoft Partner of the Year and three-time Inc. Best Workplaces award winner.
Title: D365 CE Senior Functional Consultant - Managed Services
Location: Remote with travel up to 30%
Description
As a senior member of MCA Connect’s Managed Services team, the D365 CE Senior Functional Consultant helps clients maximize the value, stability, and adoption of their Microsoft Dynamics 365 Customer Engagement and Power Platform solutions after go-live. This role combines functional consulting, application support, solution design, and continuous improvement across multiple client environments. The consultant owns defined workstreams with limited oversight, leads small enhancement efforts, resolves functional support cases, and serves as a trusted advisor to client stakeholders.
Core Responsibilities
Manage functional support and enhancement work for multiple client environments, balancing priorities, service expectations, timelines, budgets, and quality.
Monitor and triage new support cases; investigate functional issues, document findings, coordinate next steps, and drive cases through resolution with clients and internal teams.
Lead requirements and solution-design discussions for post-go-live enhancements, including current-state challenges, future-state processes, user stories, acceptance criteria, configuration decisions, and release considerations.
Configure and support Dynamics 365 CE and Power Platform capabilities, including model-driven apps, Dataverse tables, forms, views, dashboards, business rules, business process flows, queues, routing, security roles, and Power Automate workflows.
Support Sales, Customer Service, Field Service, Customer Insights, Power Pages, and related CE/CX capabilities based on client needs and consultant specialization.
Evaluate standard functionality versus configuration or customization, and proactively identify risks related to scope, data, security, integrations, adoption, and business process design.
Prepare and maintain functional design documents, process flows, configuration workbooks, user stories, test scripts, training materials, release notes, and knowledge-transfer documentation.
Maintain traceability from client requests and support cases through requirements, design decisions, configuration, testing, approvals, deployment, and closure.
Plan and facilitate functional testing, regression testing, UAT, defect triage, release readiness, deployment validation, and post-release support.
Guide clients through Microsoft release waves and upgrade cycles by assessing potential impact, identifying opportunities, supporting validation, and communicating recommended actions.
Partner with technical consultants and architects on integrations, data migration, reporting, security, application lifecycle management, and custom extension requirements.
Lead small projects and enhancement initiatives using Agile delivery practices; manage assigned scope, schedule, budget, risks, dependencies, and deliverables.
Delegate appropriate tasks to junior or offshore resources, provide clear direction, review deliverables, and support team development.
Build trusted client relationships through responsive communication, practical recommendations, accurate status reporting, and consistent follow-through.
Follow established MCA Connect standards and methodologies, optimize individual utilization, and pursue annual training and certification goals.
Required Skills and Experience
5+ years of experience implementing, configuring, or supporting Microsoft Dynamics 365 CE, including Sales, Customer Service, Field Service, Customer Insights, or comparable CRM platforms.
Requirements
- ·5+ years of experience implementing, configuring, or supporting Microsoft Dynamics 365 CE, including Sales, Customer Service, Field Service, Customer Insights, or comparable CRM platforms.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at MCA Connect, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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