Included Health
Director, Client Onboarding & Implementation
Remote. The employer does not say where candidates may be based.
Location not stated
Employer listed it 7 days ago · Added yesterday
First listed 7 days ago and still open.
Salary
Not stated
Location
Location not stated
Timezone
Not stated
Contract
Full-time
Experience
Lead
Category
Marketing
This employer didn't state pay. Jobs like this usually pay around $160k–$240k a year, a typical range taken from 241 lead-level marketing roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Undisclosed
The listing is advertised as remote but does not state which countries or regions candidates may work from.
Why this role is Undisclosed
We only label a role Work from anywhere, Region restricted or Work from home when the employer's own wording says so. We checked this advert under our current rules and found no country or region eligibility requirement in it. We don't guess, so it stays Undisclosed until the employer publishes enough location information. Here is exactly what the advert left out.
- Countries you can work from: Not stated. The advert only gives "Remote", which names no country you must live in.
- Whether the work is remote: Never mentioned. The role reached us through a remote job board, but the advert itself doesn't say the work is remote.
- Working hours: Not stated. No timezone overlap or set hours are mentioned, so assume nothing either way.
Worth a look all the same. Missing wording is usually a rushed job posting rather than a closed door, so ask where you can be based in your first message, before you write a tailored application.
What the employer says
- Source listing states candidate location: "Remote"
What Nomaders makes of it
- No residency or region requirement found in the job description
- Check with the employer before assuming you can work from abroad
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
We're seeking a Director, Client Onboarding & Implementation to lead the team that will work with internal and external stakeholders to onboard and launch Included Health clients. You will lead a team of managers that support implementation & operations team members to bring our client contracts to reality. You will collaborate with leaders in sales, client success, operations, product, marketing, legal and finance to evolve processes and infrastructure, including optimization of implementation workflows, playbooks and other related systems. Your data-driven insights and leadership on strategic & operational initiatives will help influence the growth trajectory of Included Health and allow us to resolve the most important strategic and operational issues facing the business.The right individual must be able to manage multiple competing priorities and adapt to change in a fast-paced and continually evolving environment.
We’re seeking a Director, Implementation to lead the people, operating model, and portfolio delivery disciplines that bring Included Health client commitments to life. This leader will manage and develop Implementation Consultants and Implementation Project Managers, oversee complex client launches, and create the governance, and cross-functional operating practices needed to deliver consistent, high-quality outcomes. The role partners closely with Sales, Client Success, Product, Engineering/Systems, Operations, Clinical, and other leaders to improve launch readiness, resolve critical issues, and scale implementation capabilities as the business evolves.
The ideal candidate combines strong team leadership with deep implementation judgment. They can move between executive-level client and internal conversations, portfolio-level risks and tradeoffs, and the operating mechanisms that help implementation teams execute effectively. They should be comfortable using implementation and client-performance metrics to identify patterns and prioritize action, without needing to be an advanced data analyst.
People Leadership & Organizational Capacity
Lead, develop, and retain a high-performing organization of implementation leaders, consultants, project managers, and related client-facing professionals.
Set clear expectations for delivery quality, client experience, collaboration, and accountability; provide coaching, performance management, and career development.
Build leadership capacity through succession planning, mentoring, and development of future people leaders.
Partner with leadership on staffing, capacity planning, workload dist ribution, and seasonal readiness across the implementation portfolio.
Portfolio Delivery & Launch Outcomes
Oversee end-to-end implementation delivery across the your team’s portfolio, ensuring appropriate strategy, resourcing, governance, and execution for standard, complex, and transformational launches.
Establish clear expectations for launch readiness, quality, on-time delivery, post-launch stability, and client transition.
Ensure teams identify dependencies, manage scope and timelines, and maintain clear ownership of critical deliverables and decisions.
Review portfolio health and intervene early when risks, capacity constraints, or execution issues threaten client or business outcomes.
Client Governance & Executive Escalations
Establish effective governance models, operating rhythms, escalation paths, and decision-making practices for complex implementations.
Serve as the escalation point for implementation risks and client issues with strategic, commercial, operational, or reputational implications.
Build trust through transparent communication, sound judgment, clear recommendations, and consistent follow-through.
Implementation Methodology, Quality & Continuous Improvement
Use retrospectives, implementation learnings, client feedback, and performance trends to identify systemic gaps and prioritize improvements.
Establish quality controls and adoption mechanisms that improve consistency, reduce avoidable escalations, and increase team efficiency.
Ensure improvements are translated into practical guidance, enablement, and repeatable ways of working for implementation teams.
Cross-Functional Operating Model
Align Sales, Client Success, Product, Engineering/Systems, Operations, Clinical, and other partners around implementation priorities, dependencies, decisions, and client outcomes.
Surface recurring themes and implementation constraints to inform product, process, staffing, and business decisions.
Requirements
- ·8+ years of progressive experience in SaaS implementation, client onboarding, implementation consulting, program management, or project management; 10+ years preferred.
- ·3+ years of experience leading and developing client-facing implementation or project management professionals, including managers where applicable.
- ·Proven experience leading complex, multi-workstream implementations involving significant cross-functional dependencies, technical integrations, operational readiness, and executive stakeholders.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, undisclosed, matches where you plan to live and work.
- 2Tailor your CV to the role at Included Health, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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