Included Health
Claims Support Advocate (Temp)
Remote. The employer does not say where candidates may be based.
Location not stated
Employer listed it 8 weeks ago · Added 2 days ago
Been open since 8 weeks ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Location not stated
Timezone
Not stated
Contract
Contract
Experience
Entry
Category
Other
This employer didn't state pay. Jobs like this usually pay around $75k–$110k a year, a typical range taken from 37 entry-level other roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Undisclosed
The listing is advertised as remote but does not state which countries or regions candidates may work from.
Why this role is Undisclosed
We only label a role Work from anywhere, Region restricted or Work from home when the employer's own wording says so. We checked this advert under our current rules and found no country or region eligibility requirement in it. We don't guess, so it stays Undisclosed until the employer publishes enough location information. Here is exactly what the advert left out.
- Countries you can work from: Not stated. The advert only gives "Remote", which names no country you must live in.
- Whether the work is remote: Never mentioned. The role reached us through a remote job board, but the advert itself doesn't say the work is remote.
- Working hours: Not stated. No timezone overlap or set hours are mentioned, so assume nothing either way.
Worth a look all the same. Missing wording is usually a rushed job posting rather than a closed door, so ask where you can be based in your first message, before you write a tailored application.
What the employer says
- Source listing states candidate location: "Remote"
What Nomaders makes of it
- No residency or region requirement found in the job description
- Check with the employer before assuming you can work from abroad
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Job Summary:
As a Claims Support Advocate (CSA), you will be part of a vibrant team of high performing and highly engaged professionals that work to ensure a quality member experience within our service level agreements. The CSA serves as a liaison between plan members, providers and health insurance companies to resolve member claim inquiries. The CSA handles all communication, paperwork, and negotiations with a health insurance carrier or provider on the behalf of the plan member.
Responsibilities:
Your primary objective is to provide effective and timely customer service for members, providers, insurers and clients regarding health care claims
Ensure timely follow-up on requests for accounts to be reviewed
Organize health insurance paperwork and medical record documentation
Demonstrate knowledge of proprietary software and other required technology (Google apps, Slack, etc)
Communicate timely status updates to patients throughout the claims process
Negotiate with providers on plan member balances
Appeal claim denials from the insurance company
Contact providers and insurance companies to resolve claim concerns
Assist with understanding of explanation of benefits (EOBs)
Assisting members with resolving claim errors or denials. Ideally to recoup or lower their medical expenses
Collaborate with peers and management across functions
Understand the evolving business requirements and adapt the operational processes to meet those requirements
Speak clearly, confidently and maintain professionalism as well as friendly member interactions while demonstrating persuasion in overcoming objections
Ability to handle a fast-paced, dynamic environment with competing priorities
Model a culture reflective of our core company values
Gain and retain a thorough understanding of the team and company policies, processes, software, etc
Including other duties and responsibilities as assigned by leadership
Qualifications:
1 year experience in customer service roles
3 years of revenue cycle or carrier experience
Passion for providing support
Requirements
- ·1 year experience in customer service roles
- ·3 years of revenue cycle or carrier experience
Benefits
- ·Assisting members with resolving claim errors or denials. Ideally to recoup or lower their medical expenses
- ·Collaborate with peers and management across functions
- ·Understand the evolving business requirements and adapt the operational processes to meet those requirements
- ·Speak clearly, confidently and maintain professionalism as well as friendly member interactions while demonstrating persuasion in overcoming objections
How to apply
- 1Check the flexibility label above, undisclosed, matches where you plan to live and work.
- 2Tailor your CV to the role at Included Health, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 2d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open other roles with comparable remote rules.
Free to apply, no account needed.
Typically $75k to $110k per year · You'll be taken to the employer's careers page.