DEUNA
More roles at DEUNATechnical Account Manager
Remote role where the employee must remain based in a particular country.
Listed for Mexico
From the employer's advert: With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico’s digital economy running through our platform, we simplify global payments through a single integration and centralized …
Employer listed it 3 weeks ago · Added 2 weeks ago
Been open since 3 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Listed for Mexico
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Software
The employer did not publish a salary, and we have too few comparable roles to estimate one.
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
- Not mentioned in the advert
- Where you can work from
- Location eligibility not confirmed
- Contract
- Not mentioned in the advert
- Experience asked for
- Not mentioned in the advert
- Pay
- Not mentioned in the advert
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Mexico. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Ciudad de México, Mexico, remote"
What Nomaders makes of it
- Residency required in Mexico
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a nice-to-have
- “Startup environment experience is a plus.”
Questions worth asking: Nomaders interpretation
- The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
- No pay is stated. Ask for the salary range before investing time in interviews.
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
About DEUNA 🧡
DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution.
With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico’s digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation.
We are a rapidly growing startup expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs. Join us to shape the future of payments! 🚀
Visit https://www.deuna.com/ to learn more about us!
About the Role
As a Technical Account Manager (TAM), you will be the primary technical point of contact for our merchants after their initial go-live.
You will help monitor merchant technical health, support incident management, answer ongoing technical questions, and guide merchants through future technical evolutions.
For DEUNA’s premium and key accounts, the TAM plays a critical role in making sure merchants feel technically protected, proactively monitored, and confident operating on our platform.
Your mission is to help ensure every merchant is operationally stable, technically satisfied, and continuously improving on DEUNA.
Responsibilities
Proactively monitor merchant technical health
Monitor merchant performance, transaction behavior, errors, declines, latency, and anomalies.
Identify potential risks before they become merchant-impacting issues.
Raise internal flags when technical or operational risks are detected.
Help maintain account-specific dashboards, alerts, and health views for key merchants.
Be the main technical contact after go-live
Act as the primary technical point of contact for merchant questions and doubts after go-live.
Help merchants understand technical flows, configurations, integrations, and platform behavior.
Coordinate internally with Product, Engineering, Support, Operations, and Account Management when merchant needs require cross-functional support.
Support technical incident management
Triage merchant-reported and internally detected issues.
Escalate issues to the appropriate on-call, Engineering, Product, or Operations teams.
Track resolution and ensure timely internal and external follow-up.
Requirements
- ·3+ years in Technical Account Management, Merchant Support, Solutions Engineering, Technical Customer Success, or similar roles.
- ·Strong technical understanding of online payment ecosystems, including APIs, SDKs, transaction flows, processors, acquirers, fraud tools, chargebacks, refunds, captures, and 3DS.
- ·Experience with incident management, post-launch technical operations, technical troubleshooting, and client-facing support.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at DEUNA, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 17d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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Pay not stated · You'll be taken to the employer's careers page.