Donor Lifecycle Marketing Manager (Remote)

Main areas of focus: Donor Retention, Recurring Giving, Upgrades & Additional Gifts, Multichannel Marketing

Location: Remote - U.S. only; Nashville preferred

Eligibility: At this time, we are only considering candidates who are eligible to work in the United States without the need of company sponsorship now or in the future.

JOB SUMMARY

As Donor Lifecycle Marketing Manager, you'll own the donor journey after the first gift and be responsible for growing the lifetime value of charity: water's consumer donor base. You'll spend most of your time designing, launching, and optimizing multichannel lifecycle programs across email, SMS, paid media, and direct mail, including onboarding and welcome journeys, stewardship and impact touchpoints, failed-payment recovery, upgrade asks, and additional-gift campaigns. You'll treat retention as both a science and a craft: segmenting donors thoughtfully, testing relentlessly, and making sure every message feels personal and meaningful.

This role sits on the Marketing & Growth team and reports to the Director of Consumer. You'll work closely with the Creative, Partnerships, Social, and RevOps teams to hit retention and revenue goals.

YOU'LL BE RESPONSIBLE FOR…

Owning retention, upgrade, and additional-gift strategy for charity: water's recurring (The Spring) and one-time donors, with clear accountability for retention rate, average gift, upgrade rate, and donor lifetime value

Building and managing automated lifecycle journeys, including welcome and onboarding series, anniversary and milestone moments, impact updates, lapse prevention, and win-back programs

Planning and executing multichannel campaigns across email, SMS, paid social and search retargeting, and direct mail, making sure each channel plays a distinct and coordinated role

Developing upgrade programs that invite recurring donors to increase their monthly gift at the right moments, and additional-gift appeals timed around key moments like year-end and World Water Day

Reducing involuntary churn by partnering with RevOps on failed-payment recovery, card updater tools, and payment-method outreach

Partnering with the paid media team and agency partners on retention and reactivation campaigns, contributing to audience strategy, creative testing, and performance insights

Collaborating with the direct mail team and vendors on programs for recurring and multi-year donors, providing input on audience selection, messaging, and timelines, and helping analyze results

Designing and running a disciplined testing roadmap across subject lines, ask amounts, timing, creative, and channel mix, and turning results into lasting improvements

Partnering with RevOps to build segmentation and reporting that tracks cohort retention, channel performance, and revenue attribution

Collaborating with Creative to develop compelling donor-facing storytelling that connects supporters to the impact of their giving

Identifying high-potential donors from recurring and mid-level segments and handing them off to Key Relationships Managers for personal cultivation

Managing agency and vendor relationships, as well as program budgets and timelines

Staying current on trends in lifecycle marketing, recurring giving, and nonprofit fundraising, and bringing new ideas to the team

YOU MUST HAVE…

4–6 years of experience in lifecycle, retention, CRM, or digital fundraising marketing, with a track record of measurably improving retention or donor value

Hands-on experience running programs across at least three of these channels: email, SMS, paid media, direct mail

Experience building automated journeys in an email or marketing automation platform (e.g., Salesforce Marketing Cloud, Iterable, Marketo, Klaviyo, HubSpot)