Arcadia

Customer Success Manager

UndisclosedNew today

Remote. The employer does not say where candidates may be based.

Location not stated

Found 6h ago

First listed today.

Salary

Not stated

Location

Location not stated

Timezone

Not stated

Contract

Full-time

Experience

Mid

Remote flexibility

Undisclosed

The listing is advertised as remote but does not state which countries or regions candidates may work from.

Why this role is Undisclosed

We only label a role Work from anywhere, Region restricted or Work from home when the employer's own wording says so. We checked this advert under our current rules and found no country or region eligibility requirement in it. We don't guess, so it stays Undisclosed until the employer publishes enough location information. Here is exactly what the advert left out.

Countries you can work from: Not stated. The advert only gives "Remote", which names no country you must live in.
Whether the work is remote: Never mentioned. The role reached us through a remote job board, but the advert itself doesn't say the work is remote.
Working hours: Not stated. No timezone overlap or set hours are mentioned, so assume nothing either way.

Worth a look all the same. Missing wording is usually a rushed job posting rather than a closed door, so ask where you can be based in your first message, before you write a tailored application.

What the employer says

Source listing states candidate location: "Remote"

What Nomaders makes of it

No residency or region requirement found in the job description
Check with the employer before assuming you can work from abroad

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

About the role

Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.

We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.

For more information, visit arcadia.io .

Why This Role Is Important to Arcadia

At Arcadia.io , the Customer Success Manager (CSM) has complete responsibility for end-to-end customer success for Arcadia’s non-enterprise clients. CSMs commit to the ongoing work of making satisfied customers, through ensuring collective adoption of Arcadia capabilities, strong data quality, rapid and effective support, and smooth upgrades. The CSM displays an intimate understanding of Arcadia functionality and can marry this understanding with their knowledge of value-based care to lead product training, mitigate issues, and reconfigure tools to meet new business goals. A CSM’s experience and skills enable them to independently manage a portfolio of customer accounts operating as the clients’ primary point of contact. CSMs build long term relationships with their clients and are vested in their success.

CSMs have a knack for connecting strategic business objectives to Arcadia’s capabilities, enjoy getting into the weeds, and excel at critical problem solving. The CSM leads cross-functional teams to effectively troubleshoot, and project manage complex technical issues. As the customer’s primary point of contact, the CSM will prioritize executing projects to support each client’s business objectives, increasing the adoption of Arcadia tools and capabilities, manage post-initial implementation projects, communicate timelines, and be the first line of expertise and support for Arcadia customers.

In this position, you will work closely with division leaders, implementation management, production support SMEs, engineering, product managers and service desk teams.

What Success Looks Like

In 3 months

· Complete Arcadia Core Platform certification and onboarding requirements

· Successfully onboard to all customers in assigned portfolio

· Coordinate with internal teams to create and execute against project timelines

· Communicate project status updates to customer leadership

· Provide support to assigned customer accounts with oversight

· Know each assigned customers’ scope of work and overarching Arcadia use cases

· Drive issue resolution through coordination with internal teams

· Show a base understanding of how Arcadia supports several population health programs focused on Cost, Utilization, Quality and Risk performance

· Have a strong understanding of Arcadia’s security protocols and processes

· Convey ideas and solutions effectively, professionally and with the appropriate sensitivity through verbal and written communication

In 6 months

· Act as the primary CSM on assigned customer accounts with minimal oversight

· Manage day to day operations of each customer

· Train customers on the base platform and be able to tailor the training to customers’ needs

· Understand Arcadia’s data ingestion processes and be able to troubleshoot processing issues at a high-level

Requirements

·· Successfully onboard to all customers in assigned portfolio
·· Coordinate with internal teams to create and execute against project timelines
·· Communicate project status updates to customer leadership
·· Provide support to assigned customer accounts with oversight
·· Know each assigned customers’ scope of work and overarching Arcadia use cases

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, undisclosed, matches where you plan to live and work.
2Tailor your CV to the role at Arcadia, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 6h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.