Citiside Property Management
Customer Care Specialist
Employer explicitly allows international or location-independent remote work.
Worldwide
Employer listed it 2 days ago · Added 2 days ago
First listed 2 days ago.
Salary
~$85k–$150k
Location
Worldwide
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $85k–$150k a year, a typical range taken from 273 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from anywhere
The employer explicitly allows candidates to work from anywhere in the world, with no stated country restriction.
What the employer says
- Source listing states candidate location: "Worldwide"
What Nomaders makes of it
- Listing location explicitly says anywhere/worldwide, with no country requirement
- Check timezone expectations before applying
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
We are looking for an empathetic, detail-oriented, and proactive Customer Care Specialist to join our team. In this role, you will be the primary touchpoint for our customers, ensuring they receive prompt, helpful, and compassionate support. Beyond simply solving issues, your goal is to build strong relationships, foster loyalty, and deliver exceptional experiences across all communication channels.
Key Responsibilities:
Respond to customer inquiries via phone, email, live chat, and social media in a timely, professional, and friendly manner.
Actively listen to customer concerns, identify root causes, and provide clear, effective solutions or escalations.
Manage customer feedback, complaints, and service issues with patience, empathy, and high emotional intelligence.
Collaborate with internal teams (operations, technical, sales) to resolve complex customer issues efficiently.
Maintain accurate records of customer interactions, transactions, inquiries, and feedback in the CRM system.
Proactively follow up with customers to ensure full resolution and satisfaction.
Identify patterns in recurring customer issues and suggest process improvements to enhance the overall customer experience.
Requirements & Qualifications:
Experience: 1–3 years of experience in customer service, customer support, or client-facing roles.
Communication: Excellent verbal and written English communication skills.
Soft Skills: High level of empathy, active listening, patience, problem-solving mindset, and stress tolerance.
Tech Savvy: Familiarity with CRM software and communication tools.
Work Style: Strong organizational skills, ability to multitask in a fast-paced environment, and a strong sense of accountability.
WARNINGS:
NO TEMPORARY workers.
· Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST.
· NO working for another company at the same time.
NO hiring subs to do what we hired you to do.
We terminate immediately due to these violations.
Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management. Core Values we expect team members to remember:
Trust.
Go Getter.
Requirements
- ·Experience: 1–3 years of experience in customer service, customer support, or client-facing roles.
- ·Communication: Excellent verbal and written English communication skills.
- ·Soft Skills: High level of empathy, active listening, patience, problem-solving mindset, and stress tolerance.
- ·Tech Savvy: Familiarity with CRM software and communication tools.
- ·Work Style: Strong organizational skills, ability to multitask in a fast-paced environment, and a strong sense of accountability.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from anywhere, matches where you plan to live and work.
- 2Tailor your CV to the role at Citiside Property Management, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 3d ago via Himalayas. Last checked 19 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $85k–$150k · You'll be taken to the employer's careers page.