Homefield IT
Escalation Technician
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it yesterday · Added yesterday
First listed yesterday.
Salary
Not stated
Location
United States only
Timezone
US East
Contract
Full-time
Experience
Mid
Category
Operations
This employer didn't state pay. Jobs like this usually pay around $90k–$160k a year, a typical range taken from 256 mid-level operations roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "United States"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
The Escalation Technician role with Homefield IT is one of the lead technical members of the team, responsible for taking on high level escalations and tickets. The Service Team here is responsible for the day-to-day end user support for all our clients. This includes (but is not limited to) support of client hardware, line of business applications, network health, and business continuity. Our main goal is to provide best-in-class customer service to our clients. As the Escalation technician, you will have crucial involvement in these overall responsibilities of the Service team.
Escalation Technicians Job Responsibilities
Field incoming escalated requests from end users via both telephone and e-mail in a courteous manner.
Document in our ticketing system all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
This is an extract of the advert. Read it in full on Himalayas.
Requirements
- ·Flexibility to work evenings, nights, and weekends - On occasion, we do require work outside of our standard business hours to accommodate client needs
- ·Experience/Skills Required
- ·TCP/IP networking stack, switches, routers and firewalls • Peripheral devices, including network printers, scanners, etc.
- ·Anti-Virus and malware protection solutions
- ·• Microsoft Office 365
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Homefield IT, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Himalayas.
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Typically $90k to $160k per year · Free accounts get one application link on us.