Ylopo
Client Success Manager
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 4 weeks ago · Added today
Been open since 4 weeks ago, still being checked, but it has been live a while.
Salary
$60,000 to $75,000
Location
United States only
Timezone
Not stated
Contract
Full-time
Experience
Entry
Category
Customer Support
Stated by the employer in the job description
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "US Remote"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About Us
Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.
Why work for Ylopo?
At Ylopo we offer team members:
a commitment to personal development,
guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,
excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,
team building events, team lunches/ happy hours, and other company wide events
a supportive, caring environment dedicated to continuous learning and growth.
Reporting directly to the Manager of Client Success, the Client Success Manager role is focused primarily on retaining clients and providing them with an exceptional experience using our system. This role handles the entire lifecycle of client success post-onboarding through training, support, and account management.
Candidates well-suited to this role will have a track record of being detail-oriented, client-focused, and proactive in providing exceptional service both internally and externally. We are looking for candidates who are quick-thinking, organized, patient, and positive, with a strong ability to troubleshoot software issues, advocate for client needs, and escalate concerns to the Manager of Client Success when necessary.
What We’re Looking For:
Undergraduate degree or relevant experience
3+ years of experience in customer success, customer service, coaching, training, account management, or a related client facing role supporting a broad portfolio of customers.
Ability to facilitate the solution to complex issues and requests with a proactive, goal-oriented mindset
Strong technical, organizational, and project coordination skills, alongside strong attention to detail
Excellent written and verbal communication skills, including the ability to communicate effectively via email, support tickets, phone, or Zoom video
Ability to multitask, take initiative, and work independently toward deadlines to see tasks through to completion
Positive demeanor, trustworthy character, and consistent work ethic
Willingness to learn the intricacies of the Ylopo product and feel comfortable conveying detailed information about our services and systems
Understanding of real estate and the real estate profession is a plus, but not necessary
Responsibilities:
Manage client relationships within our general segment of business, evaluating "client health" to proactively schedule and conduct check-in calls.
Meet with clients 1:1 to provide support, training, product knowledge, and account reviews.
Requirements
- ·High Net Promoter Score (NPS) and positive client satisfaction (CSAT)
- ·Consistent product adoption and successful, well-documented issue de-escalation
- ·Ylopo reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
Benefits
- ·a commitment to personal development,
- ·guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,
- ·excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Ylopo, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 15h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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