QA Engineer (service desk)

At WhiteTech, we empower businesses in the financial ecosystem with cutting-edge white-label and SAAS solutions.

Our comprehensive suite of tools is tailored for EMI, PSP, e-commerce, and open banking platforms. With WhiteTech, clients gain access to a platform designed for flexibility, scalability, and seamless integration.

Our mission is to help businesses unlock their full potential in a rapidly evolving financial landscape.

Whether scaling your PSP, enhancing your EMI services, or diving into open banking, WhiteTech is your partner for innovation and growth.

We are a remote-first technology company and welcome applications from candidates across Europe, including the EEA, the UK, Switzerland, and other non-EEA European countries such as Ukraine, Moldova, Georgia, Armenia, Montenegro, Turkey, and the Western Balkans. We also consider applicants from different locations who can work within Central European Time (CET).

As we scale to new heights, we're searching for a Quality Assurance Specialist to ensure our products meet the highest standards of quality and efficiency.

Your role and impact:

As a Quality Assurance Specialist at WhiteTech you will play a crucial role in maintaining and enhancing the quality of our cutting-edge payment solutions. Your efforts in identifying, reporting, and tracking bugs, along with your active involvement in the entire software development lifecycle, will directly contribute to the reliability and performance of our products. You'll collaborate with a dynamic team to push the boundaries of what's possible in the fintech industry.

Your key responsibilities:

Investigate customer-reported bugs and product issues from initial report to final resolution.

Reproduce issues, identify root causes, and collect all necessary technical and business context.

Analyze logs, API requests, database records, historical tickets, documentation, and previous incidents to understand product behavior.

Actively collaborate with QA engineers, developers, Business Analysts, and other teams to obtain missing information and drive issues to resolution.

Take ownership of support cases and proactively follow up with stakeholders until a clear answer or solution is provided.

Validate bug fixes and perform targeted regression testing to ensure that resolved issues do not affect related functionality.

Distinguish between actual defects, configuration issues, integration problems, data-related cases, and expected product behavior.

Prepare clear and detailed bug reports with reproduction steps, evidence, logs, request/response data, and impact description.

Search and maintain knowledge across documentation, historical cases, and internal systems to speed up future investigations.

Identify recurring problems and contribute to improving QA, support, and incident investigation processes

Requirements & skills:

3+ years of experience in manual and semi-automated testing of web-based applications.

2+ years of hands-on experience with API testing , including auth flows, error handling, and payload validation

Proven experience testing payment systems , transactional flows, and basic third-party integrations.

Experience with responsive design testing , browser dev tools, network analysis, and cross-platform validation.