Veracyte
Customer Care Specialist
Remote — the employer does not say where candidates may be based.
Location not stated
Employer listed it 5 days ago · Added 2 days ago
First listed 5 days ago and still open.
Salary
Not stated
Location
Location not stated
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $90k–$145k a year, a typical range taken from 290 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Undisclosed
The listing is advertised as remote but does not state which countries or regions candidates may work from.
Why this role is Undisclosed
We only label a role Work from anywhere, Region restricted or Work from home when the employer's own wording says so. We checked this advert under our current rules and found no country or region eligibility requirement in it. We don't guess, so it stays Undisclosed until the employer publishes enough location information. Here is exactly what the advert left out.
- Countries you can work from: Not stated. The advert only gives "Remote", which names no country you must live in.
- Whether the work is remote: Confirmed by the employer: "For candidates working remote (US)"
- Working hours: Not stated. No timezone overlap or set hours are mentioned, so assume nothing either way.
Worth a look all the same. Missing wording is usually a rushed job posting rather than a closed door, so ask where you can be based in your first message, before you write a tailored application.
What the employer says
- Source listing states candidate location: "Remote"
What Nomaders makes of it
- No residency or region requirement found in the job description
- Check with the employer before assuming you can work from abroad
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
At Veracyte, we offer exciting career opportunities for those interested in joining a pioneering team that is committed to transforming cancer care for patients across the globe. Working at Veracyte enables our employees to not only make a meaningful impact on the lives of patients, but to also learn and grow within a purpose driven environment. This is what we call the Veracyte way – it’s about how we work together, guided by our values, to give clinicians the insights they need to help patients make life-changing decisions.
Our Values:
We Seek A Better Way : We pursue bold ideas, embrace complexity, and keep pushing forward.
We Make It Happen : We act with urgency, deliver with excellence, and always find a way.
We Are Stronger Together : We engage with empathy, align around what's best for Veracyte, and celebrate as one team.
We Care Deeply : We show up with integrity, kindness, and respect for one another.
The Position:
As a Customer Care Specialist, you will be the cornerstone of our customer care team. Your primary mission is to ensure that healthcare providers and patients receive unparalleled service and support. You will handle customer inquiries with empathy, professionalism, and efficiency. By actively collaborating with internal teams such as Sales, Laboratory, and Billing, you will resolve issues promptly and enhance the overall customer experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Order Management: Efficiently manage and monitor orders and cases from submission to completion, ensuring timely resolutions and clear communication with customers
Physician Outreach: Perform outbound communication with physician offices through phone fax, email, and other channels to efficiently resolve order issues.
Inbound Calls: Address inbound calls with empathy and precision, by resolving customer inquiries and providing comprehensive support.
Collaboration: Partner closely with the Sales team to anticipate customer needs, drive growth, and enhance customer retention through proactive solutions and positive relationships.
Trend Analysis: Collect and analyze customer feedback and trends to develop actionable strategies for continuous improvement, sharing insights with relevant teams.
Who You Are:
To perform this job successfully, an individual must be able to preform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
A bachelor's degree (B.A. or B.S.) is preferred. Relevant experience may be considered in lieu of the education preference.
2+ years of experience in customer service within healthcare, biotech, or laboratory settings; oncology experience is preferred.
Understanding of effective order and case management practices.
Familiarity with CRM tools, preferably Salesforce.
Strong organizational and time-management skills to prioritize tasks, handle multiple projects, and meet deadlines.
Analytical skills to evaluate data, trends, and customer feedback, identifying improvement opportunities and providing data-driven insights.
Strong interpersonal skills, including active listening, empathy, and problem-solving.
Proven success in managing orders and cases with high-performance outcomes.
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, undisclosed, matches where you plan to live and work.
- 2Tailor your CV to the role at Veracyte, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 2d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k–$145k · You'll be taken to the employer's careers page.