Veeam Software
Customer Success Renewals Representative with German
Remote role where the employee must remain based in a particular country.
Poland only
Employer listed it 8 days ago · Added 5 days ago
First listed 8 days ago and still open.
Salary
Not stated
Location
Poland only
Timezone
CET ±2
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $90k–$145k a year, a typical range taken from 290 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Poland. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote, Poland, Poland"
What Nomaders makes of it
- Residency required in Poland
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About The Role The Customer Success Representative is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners. The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Customer Success Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers. What You’ll Do
Manage renewal of contracts in assigned territory to protect revenue
Monitor expiring agreements and take timely action to maintain customers
Provide accurate proposals and quotes according to customer agreements
Handle inquiries related to pricing, co-terming, upselling and reinstatement
Collaborate positively with customers, partners and internal teams
Record all activities accurately in the customer relationship management system
Achieve sales targets with focus on customer retention and revenue growth
What You’ll Bring
Speak English and German fluently for effective communication (B2 min.)
Have minimum two years of sales experience in software or related industry
Demonstrate strong customer service and organizational skills
Work effectively in a fast-paced and semi-autonomous environment
Be self-motivated and able to manage high volumes of communications
Possess basic knowledge of virtualization
Bonus Skills
Proficiency with SalesForce
What You’ll Get
26 paid days off annually, plus 4 global VeeaMe Days for self-care and paid volunteer time
Paid parental, maternity, and paternity leave
Fully covered family medical plan, dental, rehab, and vaccinations
Life, critical illness, and disability insurance
Employer pension contribution via PPK
Requirements
- ·Speak English and German fluently for effective communication (B2 min.)
- ·Have minimum two years of sales experience in software or related industry
- ·Demonstrate strong customer service and organizational skills
- ·Work effectively in a fast-paced and semi-autonomous environment
- ·Be self-motivated and able to manage high volumes of communications
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Veeam Software, mentioning your remote working experience and working hours (CET ±2).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k to $145k per year · You'll be taken to the employer's careers page.