Valtech
Technical Service Delivery Manager
Remote work allowed only within certain countries or regions.
Employer listed it 2 days ago · Added 5 days ago
First listed 5 days ago and still open.
Salary
Not stated
Location
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Operations
This employer didn't state pay. Jobs like this usually pay around $90k–$160k a year, a typical range taken from 256 mid-level operations roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Region Restricted
Remote work is allowed, but the listing limits candidates to North Macedonia - Remote.
What the employer says
- Source listing states candidate location: "North Macedonia - Remote"
What Nomaders makes of it
- Nomaders could not match this to a wider region
- Check the original posting
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values -driven culture, international careers and the chance to shape the future of experience.
The opportunity
At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.
We are proud of:
The work we do and the innovation we drive
Our values of share, care a nd dare
A workplace culture that fosters creativity, diversity and autonomy
Our borderless, global framework, which enables seamless collaboration
The role
As a Technical Service Delivery Manager , you are passionate about experience innovation and eager to push the boundaries of what is possible. You bring a strong technical background, a growth mindset and a drive to make a lasting impact.
You will thrive in this role if you are:
A curious problem solver who challenges the status quo
A collaborator who values teamwork and knowledge-sharing
Excited by the intersection of technology, creativity and data
Experienced in Agile methodologies and consulting (a plus)
Role responsibilities
Incident analysis and diagnosis (first-gate triage)
Act as the first gate for incoming issues: conduct a primary assessment of the user's expectations, actual outcomes and business/functional context before an issue is passed on for deeper investigation.
Guide and coordinate the support team in reproducing issues, identifying their scope, and distinguishing genuine defects from configuration, data, or usage-related problems.
Oversee the team's analysis of application logs and source code to validate or eliminate potential causes.
Ensure that any issue escalated to development teams arrives with clear documentation and a well-founded root cause analysis - not raw, unqualified reports.
L3 support oversight
Ensure the team carries out configuration updates, data validation, and corrections when required.
Identify recurring issues and drive the team toward permanent solutions instead of temporary workarounds.
Requirements
- ·To be considered for this role, you must meet the following essential qualifications:
- ·Experience in software development, followed by hands-on L3 application support.
- ·Ability to understand and assess Java-based solutions, enabling effective service oversight, incident management, and collaboration with technical teams.
- ·Strong business and functional mindset, with the ability to understand user needs before investigating technical issues.
- ·Previous experience coordinating or mentoring a team, whether formally or informally.
Benefits
- ·Private health insurance We hope you will never need it, but nevertheless, we offer private health insurance to all our employees.
- ·Education program We never stop learning, that’s why we offer our employees an educational program with training and certification.
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at Valtech, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open operations roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k to $160k per year · You'll be taken to the employer's careers page.