Typeform
Customer Success Manager
Remote role where the employee must remain based in a particular country.
United Kingdom only
Employer listed it 2 weeks ago · Added 2 days ago
Been open since 2 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
United Kingdom only
Timezone
GMT
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $90k–$145k a year, a typical range taken from 290 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United Kingdom. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Germany (Remote) ; Ireland (Remote); Netherlands (Remote) ; Portugal (Remote) ; Spain (Remote) ; United Kingdom (Remote), Portugal (Remote), Spain (Remote), United Kingdom (Remote)"
- Job description states: "based in the UK"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Who we are
Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year—and integrates with essential tools like Slack, Zapier, and Hubspot.
Typeform is fully remote by design. For this role, we can hire candidates based in the UK, Ireland, Germany, Portugal or The Netherlands Who we are
Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year—and integrates with essential tools like Slack, Zapier, and Hubspot.
About the Team
The Customer Success Team is focused on helping Enterprise customers explore what’s possible with Typeform. We work with our Enterprise customers throughout their lifecycle to ensure that they are using Typeform to their fullest potential. By proactively engaging our customers in different lifecycle stages, we maintain the role of trusted advisor and work with our Enterprise customers to continue to grow with our tools.
Ultimately, we believe that Typeform can empower our customers to build meaningful relationships with their team members and customers alike. That mindset drives us as we seek to enable mission critical processes for our customers, and maintain a strong core relationship.
About the Role
As a Customer Success Manager, you will be primarily responsible for partnering with Typeform’s Enterprise customers to help them achieve their business goals. You’ll work with new customers who have purchased our Enterprise plan, as well as existing customers that have upgraded, driving activation, continued adoption, retention, and creating lasting partnerships.
As a product and customer specialist, you will provide recommendations, identify potential obstacles, and utilize internal tools to proactively identify opportunities for customers to expand their use cases. You will drive results through product training, education, use case exploration, and risk prevention and mitigation, in order to continually improve and impact the customer experience.
You’ll be a great fit for this role, if you are curious, creative, enjoy problem solving, helping customers discover new opportunities,analyzing data, and find satisfaction in iterating on and improving processes
What you’ll do
Partner with customers at key moments in their lifecycle to develop an understanding of their needs and coach them on how to use Typeform to reach their desired goals
Introduce new opportunities to expand usage and optimize client experiences
Use internal tools to monitor customer health, usage metrics, and progress
Connect with and assist customers when they fall out of engagement cadences, nurturing usage and mitigating risk in accounts
Identify expansion opportunities and negotiate and close renewals
Deliver account reviews and information around trends to leadership and cross functional teams
Collaborate across teams (Sales, Support, Product, Community, Marketing) to ensure a smooth journey, and deliver impactful feedback to inform content, program, and product development.
What you bring
Proven experience in customer success or a customer relationship management type role with a preference for prior experience working in a SaaS company
Easily builds rapport with customers and team members
A proven track record of expansions and renewals
Process-driven and analytical
Requirements
- ·Proven experience in customer success or a customer relationship management type role with a preference for prior experience working in a SaaS company
- ·Easily builds rapport with customers and team members
- ·A proven track record of expansions and renewals
- ·Process-driven and analytical
- ·Can identify and communicate trends in their book of business
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Typeform, mentioning your remote working experience and working hours (GMT).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 3d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k to $145k per year · You'll be taken to the employer's careers page.